We are monitoring some issues that are preventing some customers from accessing their accounts. Currently the situation is resolved but we will continue to monitor the situation. Apologies for the inconvenience.

We are currently experiencing issues with email delivery and are working to resolve the problem. We apologize for the consequences of this issue. UPDATE 15:30 CEST (13:30 UTC, 09:30 EDT) The problem had been resolved and email delivery has normalized. Some incoming email may have been rejected during this incident, for which we sincerely apologize.…

In order to complete the consolidation of our email system described in our previous notification, we are moving the remaining servers in the data center in Oslo where our services are located. On Monday, April 28 between 07:30 CEST (05:30 UTC, 1:30 AM EDT) and 9:30 CEST (07:30 UTC, 3:30 AM EDT) the remaining servers…

We are currently seeing some problems with authentication which may prevent you from accessing your Runbox account. We are looking in to this and will update this status post when we know more. Apologies for the inconvenience caused. Update 17-Apr-2025 11:49 CEST – This issue is now resolved and we are looking in to what…

In order to consolidate our email system and prepare for future growth, we are moving some of our email storage servers within the data center in Oslo where our services are located. On Monday, April 21 between 07:30 CEST (05:30 UTC, 1:30 AM EDT) and 9:30 CEST (07:30 UTC, 3:30 AM EDT) the servers in…

We are currently experiencing a problem that could be affecting uploading and downloading attachments. We are investigating this and will update this status post when we know more. Apologies for any inconvenience caused. Update 2025-01-31 14:45 CET: Our investigations indicate that an incident involving excessive resource usage prevented attachments in outgoing messages from being temporarily…

We are experiencing problems with access to the email service and are investigating what might be causing this. Early indications suggest issues with a central file storage unit and power supply at the data center. We apologize for the inconvenience caused. update 11:05 CET (5:05 am EST, 2:05 AM PST, 10:05 UTC) Personnel has arrived…

We are currently looking in to some service access issues that are affecting IMAP, POP and possibly some other services. We will post an update here when we know more. update 2024-10-13 14:00 CEST (8:00 AM EDT, 5:00 AM PDT, 12:00 UTC) We have identified the likely source of the problem and have implemented measures…

We are currently experiencing access problems to our email service and are investigating what is causing this. update 2024-09-27 17:00 CEST (11 AM EDT, 8 AM PDT, 3:00 UTC) We have identified the source of the problems and are implementing measures to improve the situation. We apologize for any inconvenience caused in the meantime. update…

We are investigating reports from a small number of customers that they are unable to access the Runbox web app and webmail sites. Update: 16-Sep-2024 22:39 CEST: We have identified what is causing the access issues and are now working on understanding why this is happening.