[Ongoing] Re-enabling authentication logging

In order to re-enable logging of all authentication attempts to user accounts we are currently restarting authentication services, which may cause logins to fail for a few minutes.

Once this is completed, authentication attempts will be available in the user interfaces, first in Runbox 6 and later in Runbox 7.

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Posted in Service Status


[Ongoing] IMAP/POP Access Issues

We are continuing to see a number of customers who have IMAP/POP access issues. We’re looking in to this further to see what is causing this. Sorry for any inconvenience.

UPDATE 17:45 CET: After restarting services on additional Dovecot servers this issue should be resolved.

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Posted in Service Status


[Monitoring] Upgrade of authentication system

On Tuesday, November 23 at 09:00 CET (3 AM EST, 12 AM PST) we will be performing an upgrade of the Runbox authentication system.

This upgrade involves moving authentication to a separate and dedicated infrastructure, which will improve performance while enabling event logging and improving access control available in the Runbox user interface.

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Posted in Service Status
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[Monitoring] Outgoing Delivery Delays

As a result of some changes we made to our network (following the DDoS attacks) we are seeing some outgoing delivery delays to certain email providers. Most notably these are Yahoo, Outlook and Microsoft 365/Office 365.

It appears that because our outgoing mail server now has a different IP address they are deferring delivery of messages for the time being.

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Posted in Service Status