We are experiencing an issue with one of our storage units and some users will be unable to access their email until this is resolved.
Our system administrators are on their way to the data center and we will update this page with more information as soon as it is available.
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We are aware that some customers are not able to access their accounts via IMAP. It appears that authentication via one of our servers is not working as expected. We’re looking in to this and will update this page when we know more.
Apologies for the inconvenience.
Update 13-Sep-2020 10:42 CEST –
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We are aware of a problem preventing customers from logging in and/or being unable to access their messages when they appear to be logged in. We are looking in to this now.
You should still be able to access your messages from https://runbox.com/mail in the meantime.
Apologies for the inconvenience.
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We are seeing some problems with IMAP connections to one of our servers. We are looking in to this at the moment. Sorry for the inconvenience .
Update 11:11 CEST – This issue has now been resolved and was down to a problem with an individual IMAP/POP server.
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