New: NodePing Service Status Page

We are trialling more use of NodePing which is a service that automatically and independently monitors access to our services and reports them via a page hosted on their servers. You can access that page at the link below.

NodePing Detailed Service Status Page

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Posted in Service Status


[Resolved] Service Disruption

We are currently experiencing connectivity issues with our services and are investigating the issue.

We apologize for the inconvenience caused.

UPDATE 07:10 CEST: We suspect a network issue and are continuing to investigate.

UPDATE 07:25 CEST: We have located the problem to the authentication service and are attempting to restart the service on the servers it’s unresponsive.

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[Scheduled] Web Server Upgrade

On Thursday July 8 at approximately 15:00 CEST we will be performing an upgrade that requires all web servers to be restarted.

We do not expect the disruption to last more than a few minutes, and it will affect our webmail services only.

UPDATE 15:30 CEST: We are experiencing problems with the web server upgrade and are working to resolve the issue.

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[Ongoing] Webmail service upgrade

On Thursday June 3 at 12:00 CEST we will be performing an upgrade of the webmail service’s backend.

The upgrade involves moving the part of the webmail service that is responsible for accessing data to new and dedicated servers, and will improve the performance of the webmail without itself changing any of its features.

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[Postponed] Upgrade of authentication system

On Tuesday, May 25 at 15:00 CEST we will be performing an upgrade of the Runbox authentication system.

This upgrade involves moving authentication to a separate and dedicated infrastructure, which will improve performance while enabling event logging and improving access control available in the Runbox user interface.

We don’t expect any noticeable disruption during this upgrade,

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