[Ongoing] IMAP/POP Access Issues

We are continuing to see a number of customers who have IMAP/POP access issues. We’re looking in to this further to see what is causing this. Sorry for any inconvenience.

UPDATE 17:45 CET: After restarting services on additional Dovecot servers this issue should be resolved.

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Posted in Service Status


[Monitoring] Upgrade of authentication system

On Tuesday, November 23 at 09:00 CET (3 AM EST, 12 AM PST) we will be performing an upgrade of the Runbox authentication system.

This upgrade involves moving authentication to a separate and dedicated infrastructure, which will improve performance while enabling event logging and improving access control available in the Runbox user interface.

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Posted in Service Status
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[Monitoring] Outgoing Delivery Delays

As a result of some changes we made to our network (following the DDoS attacks) we are seeing some outgoing delivery delays to certain email providers. Most notably these are Yahoo, Outlook and Microsoft 365/Office 365.

It appears that because our outgoing mail server now has a different IP address they are deferring delivery of messages for the time being.

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Posted in Service Status


[Monitoring] DDoS attack

We are currently experiencing some problems with our service that may be due to a DDoS attack. We are investigating and will post an update here when we know more.

Update 22-Oct-2021 18:10 CEST – The confirmed DDoS attack has meant that some of our services are currently unavailable.

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Posted in Service Status