Service Status
Real-time operational status for all Runbox services
Services (live statistics from NodePing)
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Incoming Email Delivery (rolling 60-minute average, refreshed every 5 minutes here; chart below covers the last 12 hours)
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Active Incidents
Mail delivery delays & MX record validation for Email Hosting domains
mail_delivery
Ongoing
2026-08-15T07:41:13Z
It appears that a a result of the DDoS (Distributed Denial of Service) attack a couple of days ago some of the mitigations put in place are affecting the ability of our servers to find DNS details for the domains that emails are delivered to. This is also affecting some incoming mail.

Most messages appear to be being delivered normally, but some are being affected by this issue and we are continuing to work on this.

The same issue is also affecting our system's ability to validate new customer domains when they add them to their accounts. If you think this is affecting your domain please email mail@support.runbox.com and we can look in to this for you.
edited 2026-08-15T07:44:55Z
2026-08-14T14:30:07Z
We are currently looking in to a possible issue with outgoing mail delivery being delayed.
edited 2026-08-14T16:47:15Z
Informational
eBay emails not being received
mail_delivery
Informational
2026-07-07T05:57:24Z
We are still waiting to hear from eBay regarding the email delivery problem.
2026-06-26T22:58:58Z
We have been in touch with eBay and from what we can tell they seem to be aware of the issue and are looking in to it.
2026-06-26T18:29:29Z
Some customers are reporting they don't receive emails from eBay. We are looking in to this.
Incident History — Last 90 Days
DDoS attack against our services
Other
2026-08-14T09:04:12Z
Resolved ›
2026-08-14T09:04:07Z
Services are now running normally and the incoming mail queue has been cleared.
2026-08-13T18:29:50Z
Services are returning to normal. There is an incoming mail queue from outside the Runbox network that the servers will work through now. Our system administrators and connectivity providers will continue working on further mitigations for this attack and we will be monitoring the situation closely.
2026-08-13T17:06:48Z
Our system administrators are continuing to mitigate the attack. IMAP, POP, and SMTP continue to work, while web and incoming email delivery are still affected. If you cannot connect, please try again in a short while.
2026-08-13T15:00:29Z
It now looks like this is a DDoS (Distributed Denial of Service) attack on our servers and affecting others as a side effect. Our Internet connection providers are now attempting to mitigate the attack.
2026-08-13T14:02:32Z
Initial evidence suggests a network issue outside our network causing connectivity problems to a number of services, not just Runbox. We'll post more when we have a full update. Apologies for the inconvenience caused.
edited 2026-08-13T14:05:26Z
2026-08-13T13:44:46Z
We are currently investigating connectivity issues across all our services. We will update this post when we know more.
IMAP connection issues
IMAP/POP
2026-08-07T08:29:52Z
Resolved ›
2026-08-07T08:29:52Z
The issue was related to routine software upgrades that involved restarting all IMAP/POP servers.
2026-08-06T19:24:11Z
We are currently investigating IMAP and POP connection errors and apologize for any inonvenience caused.
New DKIM Keys
Other
2026-08-07T06:58:26Z
Resolved ›
2026-07-20T23:20:39Z
The issue with new DKIM keys being published has been resolved. We are monitoring the process and also testing other functions relating to DKIM.
2026-07-05T23:26:43Z
There is currently an issue with new DKIM keys being published to our servers. We are currently looking in to this. Apologies for any inconvenience caused.
Help website issues
Other
2026-08-07T06:58:16Z
Resolved ›
2026-08-06T19:25:29Z
We are currently experiencing issues with our Help website and are working to resolve these.
Incoming mail delivery delays
mail_delivery
2026-07-24T14:16:37Z
Resolved ›
2026-07-24T11:20:16Z
The problem was caused by an incorrect configuration syntax when blocking incoming phishing to protect customers' email accounts. This caused incoming email to be temporarily rejected, causing significant delays on legitimate messages. After correcting the error, all email was delivered normally to their recipients.

We apologize for the problems this has caused our customers, and have taken steps to prevent this from occurring again in the future.
2026-07-24T08:40:53Z
We have identified the issue and the situation is beginning to normalise.
2026-07-24T08:05:52Z
We are currently looking in to why there are incoming mail delivery delays.
Main Website - runbox.com
Main Website
2026-07-08T14:40:36Z
Resolved ›
2026-07-08T14:40:36Z
The website upgrade is now complete.
2026-07-08T13:47:42Z
We are currently upgrading the main website and during this time some pages may not be available. We will update this issue when the upgrade is complete.
Email Hosting Problems
Other
2026-06-29T10:22:50Z
Resolved ›
2026-06-29T10:22:47Z
This situation is now resolved. It was caused by a system that was unable to look up details for domains and then deactivating them in our system. We are looking in to changing the logic in this system so that this doesn't happen again. Apologies again for the inconvenience caused.
2026-06-26T14:56:22Z
There are still ongoing issues with some email hosting domains and we are investigating this further. Apologies for any inconvenience caused.
2026-06-26T08:52:22Z
We have had temporary issues with domain name lookups that deactivated some email hosting domains (customer owned domains). This problem has been resolved and email delivery has normalised.
edited 2026-06-26T09:47:28Z
Problems with host06.runbox.net
Other
2026-06-12T08:27:29Z
Resolved ›
2026-06-12T05:20:55Z
Additional firewall security has been put in place and at the moment server response looks normal.
2026-06-11T10:34:08Z
We have now blocked some IP addresses that were acting maliciously against certain websites on the server.
2026-06-10T10:37:48Z
We are currently looking in to what is causing host06.runbox.net to be slow and unresponsive at times. We will update this when we know more.
Email access issues
2026-06-04T13:32:24Z
Resolved ›
2026-06-04T13:32:24Z
We are currently experiencing email access issues for some users, and are working to resolve these.

We apologize for any inconvenience caused and expect the problem to be resolved shortly.
Older Incident History
160 available
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