Services are now running normally and the incoming mail queue has been cleared.

Services are returning to normal. There is an incoming mail queue from outside the Runbox network that the servers will work through now. Our system administrators and connectivity providers will continue working on further mitigations for this attack and we will be monitoring the situation closely.

Our system administrators are continuing to mitigate the attack. IMAP, POP, and SMTP continue to work, while web and incoming email delivery are still affected. If you cannot connect, please try again in a short while.

It now looks like this is a DDoS (Distributed Denial of Service) attack on our servers and affecting others as a side effect. Our Internet connection providers are now attempting to mitigate the attack.

Initial evidence suggests a network issue outside our network causing connectivity problems to a number of services, not just Runbox. We'll post more when we have a full update. Apologies for the inconvenience caused.

We are currently investigating connectivity issues across all our services. We will update this post when we know more.

The issue was related to routine software upgrades that involved restarting all IMAP/POP servers.

We are currently investigating IMAP and POP connection errors and apologize for any inonvenience caused.

The issue with new DKIM keys being published has been resolved. We are monitoring the process and also testing other functions relating to DKIM.

There is currently an issue with new DKIM keys being published to our servers. We are currently looking in to this. Apologies for any inconvenience caused.

We are currently experiencing issues with our Help website and are working to resolve these.

The problem was caused by an incorrect configuration syntax when blocking incoming phishing to protect customers' email accounts. This caused incoming email to be temporarily rejected, causing significant delays on legitimate messages. After correcting the error, all email was delivered normally to their recipients.

We apologize for the problems this has caused our customers, and have taken steps to prevent this from occurring again in the future.

We have identified the issue and the situation is beginning to normalise.

We are currently looking in to why there are incoming mail delivery delays.

The website upgrade is now complete.

We are currently upgrading the main website and during this time some pages may not be available. We will update this issue when the upgrade is complete.

This situation is now resolved. It was caused by a system that was unable to look up details for domains and then deactivating them in our system. We are looking in to changing the logic in this system so that this doesn't happen again. Apologies again for the inconvenience caused.

There are still ongoing issues with some email hosting domains and we are investigating this further. Apologies for any inconvenience caused.

We have had temporary issues with domain name lookups that deactivated some email hosting domains (customer owned domains). This problem has been resolved and email delivery has normalised.

Additional firewall security has been put in place and at the moment server response looks normal.

We have now blocked some IP addresses that were acting maliciously against certain websites on the server.

We are currently looking in to what is causing host06.runbox.net to be slow and unresponsive at times. We will update this when we know more.

We are currently experiencing email access issues for some users, and are working to resolve these.

We apologize for any inconvenience caused and expect the problem to be resolved shortly.