[Ongoing] IMAP access issues

We are currently experiencing IMAP and POP access issues and are investigating what is causing these.

We apologize for any inconvenience caused.

UPDATE 18:45 CEST: We are restarting IMAP related services and expect access to be restored shortly.

UPDATE 20:00 CEST: We are still investigating the issue which appears to be caused by excessive traffic.

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Posted in Service Status


[Resolved] Netherlands – access issues

We have had reports from customer in the Netherlands that they are unable to access our services unless they use a VPN. We’ve looked in to this and it looks like an issue either with an ISP in that region or our own ISP. We have raised this issue with our own ISP and will update his ticket when we know more.

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Posted in Service Status


[Resolved] CalDAV, CardDAV and associated web services unavailable

Currently CalDAV and CardDAV services are unavailable. This also affects the web-based calendar and contacts features in Runbox 7 as they read data from those services. Sorry for any inconvenience caused.

Update: An automatic update to the Apache web server software caused a problem with the services’ connection to the databases that store data for them.

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Posted in Service Status


[Resolved] Main website pages unavailable

We’re aware that pages beyond the front page of our website at https://runbox.com are currently unavailable. We’re looking in to what is causing this and will update this status post when we know more.

Update: An automatic update to the Apache web server software caused a problem with the services’

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Posted in Service Status