Yearly Archives: 2018

[Resolved] Access Issues

We are currently aware that some customers are unable to access their accounts. We are currently investigating this and will update this post with more information when we have it. Apologies for the inconvenience.

Update: 18:56 CET – This issue has now been resolved. We will update this post when we know more about the cause.

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Posted in Service Status


[Resolved] Spam Filtering

We are currently experiencing problems with the trainable spam filter (Dspam) due to ongoing server upgrades. We expect these issues to be resolved by tomorrow (Tuesday, 06-Nov-2018). In the meantime, the basic spam filter works normally but you may see more spam coming through and we apologize for the inconvenience this causes.

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Posted in Service Status


[Monitoring] Mail Delivery Delays

We are currently experiencing some delays delivering incoming mail to accounts. This is within our own mail system and appears to be due to problems with a spam database server. The delays vary over time, but we are seeing anything up to 15 minutes at the moment. We are working to correct this.

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Posted in Service Status


[Resolved] Access Issues

We are aware of an ongoing issue with access to our services. We are currently looking in to this and will post an update here when we know more. Apologies for the inconvenience.

Update 23:10 CET: This issue has now been resolved and we will provide more details of the problem once we have completed our analysis.

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Posted in Service Status