Month: September 2018

  • Phishing Message

    We are aware of a phishing message some Runbox customers have received with the following details. ———- From: “Runbox Service” To: noreply@mail.com Subject: Runbox Solutions Update ———- The message contains a link to a website asking you to “Re-Validate Your Mailbox”. Please delete the message and ignore it. The website has been reported as a […]

  • [Resolved] Server Upgrade with Downtime

    Due to a sudden decline in reliability, we are going to complete the planned upgrade that was postponed from the weekend, today. This will take place imminently and cause downtime of up to 60 minutes. Incoming mail will be queued and delivered when the upgrade is complete. We apologise for not being able to give […]

  • [Resolved] Connection Issues/Error Reading Messages

    We are currently experiencing connection issues that may be a result of high load on servers. We are investigating. Apologies for the inconvenience. Update 11-Sep-2018 10:23 CEST: This issue has now been resolved. The cause was related to high load as in some other recent issues. We have a plan for a permanent resolution to […]

  • [Postponed] Server upgrades with downtime 09-Sep-2018

    On Sunday 09-Sep-2018 at 07:30 CEST (05:30 UTC, 01:30 EDT) we will perform a required server hardware upgrade that will cause downtime for approximately 30-45 minutes on services that access email content. Incoming email will be queued on other servers and will be delivered once normal operations have been restored. This upgrade is related to […]

  • [Resolved] Connection Issues

    We are aware of some connection issues to our services. We are currently investigating. Apologies for any inconvenience. Update 22:18 CET: We are investigating the incident which was related to a recently upgraded server in order to prevent this from occurring again in the future. Update 01:06 CET: A storage server is experiencing returning issues […]

  • [Completed] Service downtime for essential software upgrades

    On Wednesday 05-Sep-2018 at 06:30 CEST (04:30 UTC, 00:30 EDT) we will perform a required software upgrade that will cause downtime on all services for up to an hour. We would like to have given you more notice of this essential upgrade, but due to related issues with high load on some of our servers […]