Year: 2018

A range of IP (Internet Protocol) addresses that include some that Runbox uses are experiencing a DDoS attack via the Tor network. To avoid this affecting our network we have blocked access from the official Tor exit nodes for the time being. This will not impact on users who do not access Runbox via a […]

We are currently looking in to reports that accessing the webmail is slower than normal. We will post an update when we have more news on this. Update: 07-Apr-2018 14:50 CEST: The problem appears to be ISP specific, and not an issue on the Runbox network. A further update will follow. Update: 07-Apr-2018 20:48 CEST: […]

Due to necessary reorganization of our email server infrastructure, all Runbox email services will be inaccessible on Sunday 01-Apr-2018 between approximately 10:00 CEST (08:00 GMT, 4:00 AM EDT) to 14:00 CEST (12 GMT, 8 AM EDT). The reorganization involves consolidating our servers to simplify management and maintenance, and modernizes and improves server power management. We […]

There was a brief period around 13:54 CET where services were unavailable. Services were restored promptly and the issue is resolved. Apologies for any inconvenience.

We are aware that some customers are experiencing very intermittent problems accessing their accounts via IMAP and POP. We have identified a problem, and have begun a series of upgrades that will resolve the issue. We will add more information here as it becomes available. Update 23-Feb-2018 10:02 CET – The upgrades that will help […]

We are currently experiencing intermittent connectivity issues with our IMAP and POP services. We’re investigating the issue which seems related to the CalDAV (calendar) service, which is also intermittently interrupted.

We are aware that some customers have received a message from a sender “PostMaster” that claims messages have been placed on “pending status” and asking customers to log in to their Runbox account via a link. The link goes to a somewhat legitimate looking website, although the web address is not runbox.com Please delete these […]

Due to network maintenance at our data center there will be a short period of downtime (a few minutes) on all email services on Monday 5. February 2018 in the time frame 00:01 – 07:00 AM CET. We apologize for any inconvenience caused.