Monthly Archives: April 2019

[Ongoing] Search error

We are aware that some customers are experiencing problems with the search feature in the web interface. These customers may see the error “Unable to load search index”. We are looking in to this and hope to have a resolution soon. Apologies for the inconvenience.

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Posted in Service Status


[Resolved] Items in the webmail menu bar appear inactive

We are aware that some customers are experiencing problems with nothing happening when they click on menu items in the web interface. We are looking in to this and hope to have a resolution soon. Apologies for the inconvenience.

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Posted in Service Status


[Resolved] Email inaccessibility

We are currently experiencing issues with a storage server causing email messages to be inaccessible for some users.

Our engineers are working on the issue and we expect it to be resolved shortly.

UPDATE 2019-04-04 08:41 CET: This issue is now resolved and we’re monitoring the situation.

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Posted in Service Status