Monthly Archives: May 2019

[Monitoring] Login issues

We are aware that customers can’t log in to their accounts. This is a database related issue and we are looking at this now. We are queuing incoming mail and it will be delivered to accounts once we have resolved this problem. Sorry for the inconvenience.

Update 14-May-2019 13:55 CEST: We are currently experiencing issues with a database system and are working to bring up a replacement,

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Posted in Service Status


[Resolved] Login issues

We are aware that customers are currently unable to log in to their accounts. We are looking at this now to find the cause. Apologies for the inconvenience.

Update 13-May-2019 23:37 CEST – It appears there is a problem with the authentication service affecting all customers. We are working to resolve this as quickly as possible.

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Posted in Service Status