Yearly Archives: 2021

[Monitoring] DDoS attack

We are currently experiencing some problems with our service that may be due to a DDoS attack. We are investigating and will post an update here when we know more.

Update 22-Oct-2021 18:10 CEST – The confirmed DDoS attack has meant that some of our services are currently unavailable.

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Posted in Service Status


[Resolved] Certificate/Security Warnings

Following the changes made by the Let’s Encrypt organization to their SSL/TLS certificates some users have reported problems with their email programs when connecting to Runbox’ email servers (see https://letsencrypt.org/docs/dst-root-ca-x3-expiration-september-2021/).

Therefore we are now replacing the Let’s Encrypt certificates for mail.runbox.com and related subdomains for IMAP,

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Posted in Service Status


[Resolved] IMAP/POP Access

One of our IMAP/POP servers is currently experiencing some problems and this is causing access issues for a number of customers. We will continue to look in to this further and apologise for the inconvenience.

Update 14:56 CEST: This issue has now been resolved. Apologies again for any inconvenience caused.

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Posted in Service Status


[Resolved] Service Issues

In the last hour there has been service issues that have affected the majority of Runbox services. We’re looking in to the detail of what caused this and will post an update later. Sorry about the inconvenience caused.

Updated 24-Sep-2021 10:17 CEST: It has been confirmed that the outage was caused by a DDoS attack against another service using the same network as us.

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Posted in Service Status