Year: 2021

In order to re-enable logging of all authentication attempts to user accounts we are currently restarting authentication services, which may cause logins to fail for a few minutes. Once this is completed, authentication attempts will be available in the user interfaces, first in Runbox 6 and later in Runbox 7. We apologize for any inconvenience […]

We are continuing to see a number of customers who have IMAP/POP access issues. We’re looking in to this further to see what is causing this. Sorry for any inconvenience. UPDATE 17:45 CET: After restarting services on additional Dovecot servers this issue should be resolved.

As a result of some changes we made to our network (following the DDoS attacks) we are seeing some outgoing delivery delays to certain email providers. Most notably these are Yahoo, Outlook and Microsoft 365/Office 365. It appears that because our outgoing mail server now has a different IP address they are deferring delivery of […]

We are currently experiencing some problems with our service that may be due to a DDoS attack. We are investigating and will post an update here when we know more. Update 22-Oct-2021 18:10 CEST – The confirmed DDoS attack has meant that some of our services are currently unavailable. We are continuing to monitor the […]

Following the changes made by the Let’s Encrypt organization to their SSL/TLS certificates some users have reported problems with their email programs when connecting to Runbox’ email servers (see https://letsencrypt.org/docs/dst-root-ca-x3-expiration-september-2021/). Therefore we are now replacing the Let’s Encrypt certificates for mail.runbox.com and related subdomains for IMAP, POP, and SMTP services to certificates issues by the Norwegian SSL […]

One of our IMAP/POP servers is currently experiencing some problems and this is causing access issues for a number of customers. We will continue to look in to this further and apologise for the inconvenience. Update 14:56 CEST: This issue has now been resolved. Apologies again for any inconvenience caused.

In the last hour there has been service issues that have affected the majority of Runbox services. We’re looking in to the detail of what caused this and will post an update later. Sorry about the inconvenience caused. Updated 24-Sep-2021 10:17 CEST: It has been confirmed that the outage was caused by a DDoS attack […]

We are currently experiencing issues with IMAP and SMTP access. We are working to resolve the problem and apologize for any inconvenience caused. UPDATE 15:45 CEST: Access is restored after restarting IMAP proxy services.

We are currently experiencing connectivity issues with our services and are investigating the issue. We apologize for the inconvenience caused. UPDATE 07:10 CEST: We suspect a network issue and are continuing to investigate. UPDATE 07:25 CEST: We have located the problem to the authentication service and are attempting to restart the service on the servers […]