Blog Archives

[Resolved] Unscheduled maintenance

We are performing unscheduled maintenance on a storage unit in order to resolve performance issues.  We expect a short downtime window of around 10 minutes, which will affect some users’ access to their email accounts.

We apologize for the inconvenience and expect services to be fully operational again shortly.

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Posted in Service Status


[Monitoring] Service Access Issues

We are experiencing issues with access to our services and are working to resolve the problem.

If you are having problems at this time you may use the webmail at https://runbox.com in the meantime.

We apologize for the inconvenience caused.

UPDATE 12:20 CET: There is an ongoing Denial of Service attack on our services which is affecting access to especially IMAP and POP.

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Posted in Service Status


[Resolved] Email service access issues

We are experiencing an issue with one of our storage units and some users will be unable to access their email until this is resolved.

Our system administrators are on their way to the data center and we will update this page with more information as soon as it is available.

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Posted in Service Status


[Resolved] SMTP access issues

We are currently experiencing problems with the SSL certificate on our SMTP servers. Our system administrators are investigating the issue and we expect it to be resolved shortly.

We apologize for the inconvenience caused and will keep you updated.

UPDATE 00:45 CEST: The problem was caused by a failing automatic certificate renewal procedure and is now resolved.

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Posted in Service Status