Author: Runbox Support

We are currently working to improve our services with several hardware acquisitions and upgrades which will increase the performance for existing customers and prepare for further growth. On Thursday January 18 at 08:00 CET (07:00 UTC, 2:00 AM EST) we will perform a server upgrade that may interrupt email service access for 15-20 minutes. The […]

We are experiencing issues with access across our services which we suspect is the result of a Distributed Denial of Service attack. We’re currently investigating this in order to mitigate the attack and fully restore access to our services. Update 21:20 CET (3:20 PM EST, 12:20 PM PST) Mitigation efforts appear successful and services should […]

This morning we have experienced a period of unstable access to our services due to a network file system server that became unresponsive. After restarting the server, access has been restored and operations normalized. We apologize for the inconvenience caused.

We are currently experiencing issues with access to our IMAP and POP services and are investigating these. UPDATE 02:30 CET (8:30 PM EST, 5:30 PM PST) After restarting the IMAP/POP services on all relevant servers, access is being restored and operations are normalizing. UPDATE 03:00 CET (9:00 PM EST, 6:00 PM PST) The issues affecting […]

We are currently experiencing access issues to the email service and are investigating what is causing these. Update 2023-10-26 08:20 CEST (02:20 EDT, 2023-10-25 11:30 PM PDT) The problem is resolved and services are fully restored. Update 2023-10-26 07:30 CEST (01:30 EDT, 2023-10-25 10:30 PM PDT) We have identified the problem to be related to […]

We are currently experiencing access instability via IMAP and POP and are investigating what is causing this. Update 2023-10-29 15:00 CEST (9:00 AM EDT, 6:00 AM PDT) We have identified and blocked a brute force attack on the service and access has stabilized.

We are currently investigating delays on incoming email sent from other services. We apologize for any inconvenience caused by this issue and expect it to be resolved shortly. UPDATE 2023-10-23 11:45 CEST (5:45 AM EDT, 2:45 AM PDT) The issue has now been resolved and email delivery has normalized. UPDATE 2023-10-22 22:00 CEST (4:00 PM […]

In order to resolve an issue with one of our storage units we will upgrade its software on Friday 2023-09-29 at 09:00 CEST (03:00 AM EDT, 00:00 PDT). This process will involve restarting the server twice within an hour, which will briefly affect some of our customers. If you are unable to access your email […]

We are currently experiencing connectivity issues and are investigating what is causing these. We apologize for any inconvenience caused while we work to resolve this issue. UPDATE 23:55 CEST (5:55 PM EST, 2:55 PM PST): We have identified and resolved an issue with one of the authentication servers and all services are operating normally.

UPDATE 2023-02-11 23:20 CET (2023-02-11 5:20 PM EST) There appears to be some instability again in our services that is affecting some customers. We are looking in to this. UPDATE 2023-02-10 00:20 CET (2023-02-09 6:20 PM EST) After restarting authentication related services all user-facing services are running normally again. INCIDENT DETECTED 2023-02-09 23:30 CET (2023-02-09 […]