Author: Runbox Support

We are currently experiencing issues with one of our web hosting servers, host04.runbox.net, affecting websites set up on this server. We’re working to resolve the problem and expect access to be restored shortly.

We are currently experiencing access issues affecting all email service interfaces. Investigations indicate a brute-force attack against our servers and we are now working to mitigate these. UPDATE 26.11.2022 20:00 CET (2:00 PM EST): Services are now operating normally. UPDATE 26.11.2022 19:30 CET (1:30 PM EST): Improved defenses are deployed and we expect services to […]

We are currently experiencing email service access issues affecting mainly the Runbox webmail. The cause is related to the adjustments made to resolve IMAP/POP specific access issues (see separate issue) and we are currently working to stabilize operations. We apologize for any inconvenience caused and except the issues to be resolved shortly. UPDATE 24.11.2022 18:30 […]

We are currently experiencing intermittent IMAP and POP access issues and our system administrators are investigating the cause. We apologize for any inconvenience caused. UPDATE 24.11.2022 18:30 CET (12:30 PM EST): We have adjusted authentication database configurations to increase the capacity of the authentication service, and we expect this to help prevent further access issues […]

We are currently experiencing IMAP and POP access issues and are investigating what is causing these. We apologize for any inconvenience caused. UPDATE 18:45 CEST: We are restarting IMAP related services and expect access to be restored shortly. UPDATE 20:00 CEST: We are still investigating the issue which appears to be caused by excessive traffic. […]

We are currently investigating access issues affecting IMAP, POP, SMTP, and web. UPDATE 00:25 CEST: We are experiencing issues with a central database server and are continuing investigations. UPDATE 00:30 CEST: A central database server was halted and we are analyzing logs to find out what caused it. UPDATE 00:40 CEST: After reviewing logs we […]

As part of routine storage integrity monitoring we will perform preventative hardware maintenance on an email storage unit on Sunday 17th April. After necessary preparations the downtime will begin between 10 and 11 CEST (4 and 5 AM EST; 1 and 2 AM PST), and is planned to last 30-60 minutes. Incoming email will be […]

There are currently some IMAP/POP issues for some customers. We are looking in to the exact cause of this, but it looks like it could be a brute force attack on our servers. We will update this post when we have further information. UPDATE 20:00 CEST: We are working to block the brute-force attacks against […]

In order to re-enable logging of all authentication attempts to user accounts we are currently restarting authentication services, which may cause logins to fail for a few minutes. Once this is completed, authentication attempts will be available in the user interfaces, first in Runbox 6 and later in Runbox 7. We apologize for any inconvenience […]