Author: Runbox Support

We are currently experiencing issues with IMAP and SMTP access. We are working to resolve the problem and apologize for any inconvenience caused. UPDATE 15:45 CEST: Access is restored after restarting IMAP proxy services.

We are currently experiencing connectivity issues with our services and are investigating the issue. We apologize for the inconvenience caused. UPDATE 07:10 CEST: We suspect a network issue and are continuing to investigate. UPDATE 07:25 CEST: We have located the problem to the authentication service and are attempting to restart the service on the servers […]

On Thursday July 8 at approximately 15:00 CEST we will be performing an upgrade that requires all web servers to be restarted. We do not expect the disruption to last more than a few minutes, and it will affect our webmail services only. UPDATE 15:30 CEST: We are experiencing problems with the web server upgrade […]

On Thursday June 3 at 12:00 CEST we will be performing an upgrade of the webmail service’s backend. The upgrade involves moving the part of the webmail service that is responsible for accessing data to new and dedicated servers, and will improve the performance of the webmail without itself changing any of its features. We […]

We are performing unscheduled maintenance on a storage unit in order to resolve performance issues.  We expect a short downtime window of around 10 minutes, which will affect some users’ access to their email accounts. We apologize for the inconvenience and expect services to be fully operational again shortly. UPDATE 16:15 CET: We are continuing […]

We are experiencing issues with access to our services and are working to resolve the problem. If you are having problems at this time you may use the webmail at https://runbox.com in the meantime. We apologize for the inconvenience caused. UPDATE 12:20 CET: There is an ongoing Denial of Service attack on our services which […]

We are experiencing an issue with one of our storage units and some users will be unable to access their email until this is resolved. Our system administrators are on their way to the data center and we will update this page with more information as soon as it is available. UPDATE 21:35 CEST: It […]

We are currently experiencing problems with the SSL certificate on our SMTP servers. Our system administrators are investigating the issue and we expect it to be resolved shortly. We apologize for the inconvenience caused and will keep you updated. UPDATE 00:45 CEST: The problem was caused by a failing automatic certificate renewal procedure and is […]

We are experiencing access issues on our email services, and our system administrators are investigating the problem. UPDATE 01:55 CEST: We are restarting a storage unit that is unresponsive. UPDATE 02:00 CEST: All services are restored and operating normally. UPDATE 21:45 CEST 10.07.2020: We are experiencing access issues again and are working to resolve the […]

We are currently experiencing login problems to the Webmail service and are investigating what is causing these. We apologize for the inconvenience caused. UPDATE 01:30 CET: The problem has been resolved and was related to an external software module and its handling of the transition to Daylight Savings Time.