Author: Runbox Support

  • [Resolved] Certificate/Security Warnings

    Following the changes made by the Let’s Encrypt organization to their SSL/TLS certificates some users have reported problems with their email programs when connecting to Runbox’ email servers (see https://letsencrypt.org/docs/dst-root-ca-x3-expiration-september-2021/). Therefore we are now replacing the Let’s Encrypt certificates for mail.runbox.com and related subdomains for IMAP, POP, and SMTP services to certificates issues by the Norwegian SSL […]

  • [Resolved] IMAP/POP Access

    One of our IMAP/POP servers is currently experiencing some problems and this is causing access issues for a number of customers. We will continue to look in to this further and apologise for the inconvenience. Update 14:56 CEST: This issue has now been resolved. Apologies again for any inconvenience caused.

  • [Resolved] Service Issues

    In the last hour there has been service issues that have affected the majority of Runbox services. We’re looking in to the detail of what caused this and will post an update later. Sorry about the inconvenience caused. Updated 24-Sep-2021 10:17 CEST: It has been confirmed that the outage was caused by a DDoS attack […]

  • New: NodePing Service Status Page

    We are trialling more use of NodePing which is a service that automatically and independently monitors access to our services and reports them via a page hosted on their servers. You can access that page at the link below. NodePing Detailed Service Status Page

  • [Resolved] DNS Issue

    At around 19:10 CET there was a brief period during which there was a DNS issue that caused our services to be unreachable.  We apologise for this interruption to our services.

  • [Completed] Cal/CardDAV Upgrade

    We will be carrying out a database upgrade to improve the performance of our SabreDAV servers which run our CalDAV and CardDAV services. This will result in about 30 minutes of downtime starting at 15:30 CET today (27-Jan-2021). We apologise for any inconvenience caused. 15:55 CET – This work has now been completed.

  • [Monitoring] Message delivery delays

    We have had reports of some incoming messages being delayed. We are investigating if this is a Runbox issue or elsewhere. UPDATE 22:45 CEST: This issue is now resolved. The underlying cause is related to spam scanning, and we are working to improve the performance of our spam filtering systems to prevent this from happening […]

  • [Resolved] Message delivery delays

    We have had reports of some incoming messages being delayed. We are investigating if this is a Runbox issue or elsewhere. The queues on the incoming mail servers have now been resolved. Sorry for any inconvenience.

  • [Resolved] IMAP and POP issues

    There is currently a problem with one of our IMAP/POP servers and customers may be affected by this. The problem could show as either a failure to connect to the server, or your email program continually asking you to enter your username and password and claiming they are wrong. We are looking in to this […]

  • [Resolved] IMAP authentication issues

    We are aware that some customers are not able to access their accounts via IMAP. It appears that authentication via one of our servers is not working as expected. We’re looking in to this and will update this page when we know more. Apologies for the inconvenience. Update 13-Sep-2020 10:42 CEST – This issue has […]