We’ ve been made aware of a general issue with the Internet provider Comcast Xfinity in the USA. This is causing problems for our customers who are experiencing very slow connections to our servers in Oslo, Norway.
The Downdetector website shows this: https://downdetector.com/status/comcast-xfinity/map/
According to some reports this has been going on for some time now. As this issue is outside our control there is nothing we can do about this. Hopefully Comcast Xfinity will resolve the issue soon as we will update this status post when we know more.
Update 23-Apr-2020 13:23 CEST: It looks like this issue may be at least partly resolved as we have had fewer messages about problems connecting to us in the last day. The above link also appears to indicate things are better than they were.
Update 25-Apr-2020 10:08 CEST: We haven’t had any further comments from customers that relate to this issue and the website above seems to indicate the problems are fixed. Therefore we will mark this issue as resolved.