Category: Service Status

  • [Completed] Upgrades and minor service interruption

    In order to improve the performance of our email services we are performing an upgrade to our storage servers. On Sunday, July 07 at 08:30 CEST (06:30 UTC, 02:30 EDT) we will perform a server hardware upgrade that may cause email service downtime for 30-60 minutes. The upgrade involves installing more memory (RAM) and NVMe […]

  • [Resolved] Email delivery issues

    We are experiencing problems with incoming email from Outlook/Hotmail, and outgoing email to services connected via ATT in the US. We’re currently investigating these delivery issues and expect them to be resolved soon. We apologize for any inconvenience caused. Update 2024-06-10 12:00 CEST (6 AM EDT, 3 AM PDT) The problem with incoming email from […]

  • [Monitoring] Slow connections to Runbox from Asia

    We have had reports from some customers regarding slow connections from some parts of the World to our servers in Norway. We asked our Internet provider to look in to this and below is a summary of what they reported. There is a general problem with data traffic between Asia and Europe at the moment […]

  • [Resolved] Incoming email delays

    We are investigating an issue causing incoming email to be delayed before being delivered to the respective recipients. We apologize for the inconvenience caused. Update 22:00 CEST (4 pm edt, 1 pm pdt) We suspect that a resource intensive spam filter check is causing the email queue and are redistributing server resources in order to […]

  • [Resolved] Increase in spam going to Inbox

    We are currently investigating a problem with our spam scanning that is causing an increase in the number of messages going to the Inbox that would normally go to the Spam folder. This is being caused by a specific set of filter rules and we are working with the provider of those rules to work […]

  • [Completed] Upgrades and minor service interruption

    We are currently working to improve our services with several hardware acquisitions and upgrades which will increase the performance for existing customers and prepare for further growth. On Thursday January 18 at 08:00 CET (07:00 UTC, 2:00 AM EST) we will perform a server upgrade that may interrupt email service access for 15-20 minutes. The […]

  • [Resolved] Service access issues

    We are experiencing issues with access across our services which we suspect is the result of a Distributed Denial of Service attack. We’re currently investigating this in order to mitigate the attack and fully restore access to our services. Update 21:20 CET (3:20 PM EST, 12:20 PM PST) Mitigation efforts appear successful and services should […]

  • [Resolved] Service access instability

    This morning we have experienced a period of unstable access to our services due to a network file system server that became unresponsive. After restarting the server, access has been restored and operations normalized. We apologize for the inconvenience caused.

  • [Resolved] IMAP/POP service access issues

    We are currently experiencing issues with access to our IMAP and POP services and are investigating these. UPDATE 02:30 CET (8:30 PM EST, 5:30 PM PST) After restarting the IMAP/POP services on all relevant servers, access is being restored and operations are normalizing. UPDATE 03:00 CET (9:00 PM EST, 6:00 PM PST) The issues affecting […]

  • [Resolved] Email service access issues

    We are currently experiencing access issues to the email service and are investigating what is causing these. Update 2023-10-26 08:20 CEST (02:20 EDT, 2023-10-25 11:30 PM PDT) The problem is resolved and services are fully restored. Update 2023-10-26 07:30 CEST (01:30 EDT, 2023-10-25 10:30 PM PDT) We have identified the problem to be related to […]