Category: Service Status

We are currently experiencing access instability via IMAP and POP and are investigating what is causing this. Update 2023-10-29 15:00 CEST (9:00 AM EDT, 6:00 AM PDT) We have identified and blocked a brute force attack on the service and access has stabilized.

We are currently investigating delays on incoming email sent from other services. We apologize for any inconvenience caused by this issue and expect it to be resolved shortly. UPDATE 2023-10-23 11:45 CEST (5:45 AM EDT, 2:45 AM PDT) The issue has now been resolved and email delivery has normalized. UPDATE 2023-10-22 22:00 CEST (4:00 PM […]

In order to resolve an issue with one of our storage units we will upgrade its software on Friday 2023-09-29 at 09:00 CEST (03:00 AM EDT, 00:00 PDT). This process will involve restarting the server twice within an hour, which will briefly affect some of our customers. If you are unable to access your email […]

We are currently experiencing connectivity issues and are investigating what is causing these. We apologize for any inconvenience caused while we work to resolve this issue. UPDATE 23:55 CEST (5:55 PM EST, 2:55 PM PST): We have identified and resolved an issue with one of the authentication servers and all services are operating normally.

We are aware that when other email services try to lookup the keys to validate DKIM signatures that this is failing. This is a problem at our end with the DNS server that hosts the DKIM keys and we are looking in to this issue now. Sorry for any inconvenience caused. Update: 29-May-2023 20:25 CEST: […]

We are currently investigating and monitoring a series of very short interruptions to service on a range of our services.

UPDATE 2023-02-11 23:20 CET (2023-02-11 5:20 PM EST) There appears to be some instability again in our services that is affecting some customers. We are looking in to this. UPDATE 2023-02-10 00:20 CET (2023-02-09 6:20 PM EST) After restarting authentication related services all user-facing services are running normally again. INCIDENT DETECTED 2023-02-09 23:30 CET (2023-02-09 […]

We are currently experiencing issues with one of our web hosting servers, host04.runbox.net, affecting websites set up on this server. We’re working to resolve the problem and expect access to be restored shortly.

We are currently experiencing access issues affecting all email service interfaces. Investigations indicate a brute-force attack against our servers and we are now working to mitigate these. UPDATE 26.11.2022 20:00 CET (2:00 PM EST): Services are now operating normally. UPDATE 26.11.2022 19:30 CET (1:30 PM EST): Improved defenses are deployed and we expect services to […]

We are currently experiencing email service access issues affecting mainly the Runbox webmail. The cause is related to the adjustments made to resolve IMAP/POP specific access issues (see separate issue) and we are currently working to stabilize operations. We apologize for any inconvenience caused and except the issues to be resolved shortly. UPDATE 24.11.2022 18:30 […]