[Resolved] Incoming email delays

We are currently investigating delays on incoming email sent from other services.

We apologize for any inconvenience caused by this issue and expect it to be resolved shortly.

UPDATE 2023-10-23 11:45 CEST (5:45 AM EDT, 2:45 AM PDT)

The issue has now been resolved and email delivery has normalized.

UPDATE 2023-10-22 22:00 CEST (4:00 PM EDT, 1:00 PM PDT)

Further investigation revealed that the problem is related to character set configurations, causing delays on some incoming email and a small percentage to be returned to sender. We are working to resolve this problem and apologize for the disruption this is causing.

Update 2023-10-20 21:00 CEST (3:00 PM EDT, 12:00 PM PDT)

We have identified the problem as being indirectly caused by an upgrade of our spam filtering software from SpamAssassin 3 to 4, and we are currently working to resolve this.