We are currently experiencing connection issues to our email services and are investigating what’s causing this. Our system administrators are actively working to identify and resolve the problem.
We apologize for any inconvenience caused.
Update 14:30 CET (13:30 UTC, 8:30 AM EST, 5:30 AM PST)
We are investigating possible network and hardware issues and will provide details as soon as we know more.
Update 15:20 CET (14:20 UTC, 9:20 AM EST, 6:20 AM PST)
The cause is likely rooted in hardware problems on a central server and we are working to identify the specific issue and possible replacements.
We are also initiating other approaches to work around the hardware issues so that services can be brought back online.
We apologize for the inconvenience caused while we work to resolve the problem.
Update 15:45 CET (14:45 UTC, 9:45 AM EST, 6:45 AM PST)
Email service access is now being restored, including web, POP, IMAP, and SMTP.
Update 16:00 CET (15:00 UTC, 10:00 AM EST, 7:00 AM PST)
Our Norwegian web hosting services are also affected while we work to restore normal email service operations.
Update 19:30 CET (18:30 UTC, 1:30 PM EST, 10:30 AM PST)
We are experiencing compounding hardware problems and are attempting to work around these to resume normal operations.
We apologize for the problems accessing our services while we work continuously to resolve the underlying issues.
Update 23:15 CET (22:15 UTC, 5:15 PM EST, 2:15 PM PST)
The hardware issues are rooted in disks that need replacement, and this work is now ongoing while data in the affected disk array is being rebuilt. This might cause some continued slowness for a few more hours although the email service should be accessible throughout this process. Note that no user data is directly impacted by these hardware issues.
Our support system is also indirectly affected, but we are working to respond to all requests as quickly as possible. If you are unable to receive a reply from us via email you may log into https://support.runbox.com with the same email address that you sent your request from to check the status of your request.
Thank you for your understanding while our team is working continually to completely resolve the problem and normalize operations.
Update 2026-03-05 04:45 CET (2026-03-05 3:45 UTC, 2026-03-04 10:45 PM EST, 7:45 PM PST)
Work is continuing to replace and rebuild disks in the affected server, and we expect that email service access will gradually improve in the coming hours.
In parallel we’re also working to add server capacity to offload existing servers and improve performance further going forward.
We apologize for the problems you are experiencing while we work to resolve the issues and restore normal operations.
UPDATE 2026-03-05 07:45 CET (2026-03-05 6:45 UTC, 2026-03-05 1:45 AM EST, 2026-03-04 10:45 PM PST)
Our system administrators are continuing to work on to parallel paths to resume full operations, while attempting to improve resource utilization in order to increase access more immediately.
We understand that the access issues are causing problems and frustration, and we are working as quickly and safely as possible to restore access fully.
UPDATE 2026-03-05 10:00 CET (9:00 UTC, 4:00 AM EST, 1:00 AM PST)
Unfortunately more disks require replacement and rebuilding, and we are continuing this process as quickly as possible. In the meantime a new replacement server is almost ready to be used, and we expect this to improve the situation shortly.
We apologize for the continuing access problems and are doing everything we can to fully restore services for everyone.
UPDATE 2026-03-05 12:00 CET (11:00 UTC, 6:00 AM EST, 3:00 AM PST)
The replacement server is gradually being utilized with new virtual machines that are offloading the existing servers where disk replacements are being finalized.
Email service access is now normalizing again and most customers should be able to log into web, IMAP, POP, and SMTP to receive and send email.
No user data has been lost as a consequence of this incident, and queued incoming email is being delivered as quickly as possible.
We apologize for the problems this has caused and are taking steps to prevent anything similar from happening again in the future.
UPDATE 2026-03-05 15:15 CET (14:15 UTC, 9:15 AM EST, 6:15 AM PST)
We are continuing to move services from problematic to new hardware, including peripheral and less critical services. Email access should increasingly normalize as operations normalize further.
Note that if you are having difficulties connecting via IMAP and SMTP you may try our webmail interfaces at https://runbox.com, and alternative between Runbox 6 and Runbox 7 if you are experiencing difficulties with either.
UPDATE 2026-03-05 21:30 CET (20:30 UTC, 3:30 PM EST, 12:30 PM PST)
The rebuilding of disks in the two affected servers is progressing, and we are continuing to identify and resolve compounding errors that have resulted from moving virtual machines and services to the new server that was installed.
We expect that email services will continue to stabilize over the next few hours and apologize for any inconvenience and delays that may occur while we continuously work to completely resolve the issues.