We are currently working to resolve issues with our POP and IMAP servers that is causing access issues for email clients that are connecting to our services.
We apologize for any inconvenience caused and are working as quickly as possible to resolve the problem.
Update 12:30 CEST (10:30 UTC, 06:30 EDT, 03:30 PDT)
After restarting a central storage unit we are now restarting the POP/IMAP servers and all services should return to normal operations shortly.
Update 13:00 CEST (11:00 UTC, 07:00 EDT, 04:00 PDT)
The POP/IMAP issues have unfortunately returned and indications now point to physical problems with one of the storage units. Our system administrators are continuing to investigate the issue in order to find a solution as quickly and safely as possible.
Update 14:00 CEST (12:00 UTC, 08:00 EDT, 05:00 PDT)
After replacing two SSD disks and restarting services, operations are now normalizing. POP, IMAP, and web access should now be restored.
15 August 2025
Update 11:00 CEST (09:00 UTC, 05:00 EDT, 02:00 PDT)
We have performed another restart of the storage unit in question in order to clear up stuck processes that were causing access issues for some users. We expect this to fully resolve the problem and apologize for the inconvenience caused.