Author: Runbox Support

We are currently experiencing IMAP slowness issues and are investigating what is causing this. We apologize for any inconvenience caused.

Some customers are currently experiencing a problem where they cannot search for messages or messages searches are incomplete. We are looking in to the cause of this and will update this post when we know more. Sorry for the inconvenience. UPDATE 06:00 AM CET: After restarting associated back-end services we believe this problem is resolved.

We are currently experiencing a problem where some customers can no longer access the Runbox 7 webmail app. We are looking in to the cause of this and will update this post when we know more. Sorry for the inconvenience. UPDATE 06:00 AM CET: After restarting associated back-end services we believe this problem is resolved.

We are currently experiencing some problems that may affect your access to our services. We are investigating this and will update this message when we know more. Update 14:45 CET: This issue has been resolved. There was an DDoS attack on a non-Runbox server at our provider and this caused more traffic than the uplink […]

Today (04-Jul-2019) we will be changing the cookies used to keep you logged in to your account when you are using the web interface. This will have the effect of logging you out of your account at the time we make the change. All you will need to do is log in again. This does […]

Effective from today we have made changes to the TLS encryption security on the servers email programs use to connect to Runbox. This change affects IMAP, POP and SMTP (mail.runbox.com). Common problems are likely to be out of date operating systems or software. For example: Windows 7 may need a registry update. Apple Mail will […]

We are currently looking in to an issue with our SSL certificates for IMAP and POP. Although for most people this doesn’t affect these services in a noticeable way, some email clients may report an error. We are working to resolve this issue and apologize for the inconvenience. Update 11:52 CEST – This issue has […]

We are aware that customers can’t log in to their accounts. This is a database related issue and we are looking at this now. We are queuing incoming mail and it will be delivered to accounts once we have resolved this problem. Sorry for the inconvenience. Update 14-May-2019 13:55 CEST: We are currently experiencing issues […]

We are aware that customers are currently unable to log in to their accounts. We are looking at this now to find the cause. Apologies for the inconvenience. Update 13-May-2019 23:37 CEST – It appears there is a problem with the authentication service affecting all customers. We are working to resolve this as quickly as […]

We are aware that some customers are experiencing problems with the search feature in the web interface. These customers may see the error “Unable to load search index”. We are looking in to this and hope to have a resolution soon. Apologies for the inconvenience.