Author: Runbox Support

We are aware of a problem preventing customers from logging in and/or being unable to access their messages when they appear to be logged in. We are looking in to this now. You should still be able to access your messages from https://runbox.com/mail in the meantime. Apologies for the inconvenience. Update 08-Sep-2020 14:11 CEST – […]

We are seeing some problems with IMAP connections to one of our servers. We are looking in to this at the moment. Sorry for the inconvenience . Update 11:11 CEST – This issue has now been resolved and was down to a problem with an individual IMAP/POP server. Most customers were unaffected by this issue. […]

https://support.runbox.com is being upgraded and will be unavailable while this work is carried out.  This work will take about 60 minutes to complete. You can still contact us via email at support@runbox.com for urgent issues and also on Twitter (@runbox).

Some customers are reporting that their email programs are intermittently asking for their username and password, or that they can’t set up their accounts in email programs. Note: If your email program asks you re-enter your username and password and you are confident that you have not made and changes to the email program or […]

We are currently experiencing problems that might mean your access to webmail, IMAP and POP services are slow or not possible at all. We are investigating this and will update this post as we know more. Sorry for any inconvenience. Update 2020-04-23 23:45 CEST: We are analyzing file system and network issues in order to […]

We are currently seeing a large mail queue on our incoming servers. This means you may not yet have received messages that have been sent to you recently. We are looking in to this. Sorry for the inconvenience. Update: 25-Apr-2020 10:06 CEST: The mail queue has been successfully processed and messages were delivered to accounts.

We’ ve been made aware of a general issue with the Internet provider Comcast Xfinity in the USA. This is causing problems for our customers who are experiencing very slow connections to our servers in Oslo, Norway. The Downdetector website shows this: https://downdetector.com/status/comcast-xfinity/map/ According to some reports this has been going on for some time […]

Earlier today we blocked an attack on our servers that was preventing IMAP, POP and web access. During this time you may not have been able to access your account via Webmail, IMAP or POP.

We are currently experiencing periods with IMAP access issues and are investigating what is causing these. We apologize for any inconvenience caused. Update 19-Feb-2020 23:00 CET: The slowness of IMAP services and email delivery seems related to a spam scanner related database that was not being pruned properly. This is now resolved and performance should […]

We are currently experiencing some authentication issues that are affecting some customers. We are looking in to this now. Apologies for the inconvenience. 12:12 CET: This issue has been resolved now. Apologies for the inconvenience. 16-Feb-2020: We believe this incident is related to some occasional IMAP issues we are having.