Author: Runbox Support

We are currently looking in to an issue with our SSL certificates for IMAP and POP. Although for most people this doesn’t affect these services in a noticeable way, some email clients may report an error. We are working to resolve this issue and apologize for the inconvenience. Update 11:52 CEST – This issue has…

We are aware that customers can’t log in to their accounts. This is a database related issue and we are looking at this now. We are queuing incoming mail and it will be delivered to accounts once we have resolved this problem. Sorry for the inconvenience. Update 14-May-2019 13:55 CEST: We are currently experiencing issues…

We are aware that customers are currently unable to log in to their accounts. We are looking at this now to find the cause. Apologies for the inconvenience. Update 13-May-2019 23:37 CEST – It appears there is a problem with the authentication service affecting all customers. We are working to resolve this as quickly as…

We are aware that some customers are experiencing problems with the search feature in the web interface. These customers may see the error “Unable to load search index”. We are looking in to this and hope to have a resolution soon. Apologies for the inconvenience.

We are aware that some customers are experiencing problems with nothing happening when they click on menu items in the web interface. We are looking in to this and hope to have a resolution soon. Apologies for the inconvenience.

We are aware of a phishing email that has been sent to some Runbox customers. This appears to be a repeat of a previous mail of this kind. The email has the following details: — From: “ADMINISTRATOR” <dodieallen@reagan.com> To: undisclosed-recipients:; Subject: YOUR ACCOUNT CLOSING REQUEST IN PROGRESS — This email contains a link that takes…

We are aware of a phishing email that has been sent to some Runbox customers. This appears to be a repeat of a previous mail of this kind. The email has the following details: — From: “RUNBOX MAIL ADMIN” <orth1000@reagan.com> To: undisclosed-recipients:; Subject: CLOSE MY ACCOUNT REQUEST. — This email contains a link that takes…

We are aware that some customers have received a message from a sender “PostMaster” that claims messages have been placed on “pending status” and asking customers to log in to their Runbox account via a link. The link goes to a somewhat legitimate looking website, although the web address is not runbox.com Please delete these…