Category: Service Status

We are currently looking in to some service access issues that are affecting IMAP, POP and possibly some other services. We will post an update here when we know more. update 2024-10-13 14:00 CEST (8:00 AM EDT, 5:00 AM PDT, 12:00 UTC) We have identified the likely source of the problem and have implemented measures […]

We are currently experiencing access problems to our email service and are investigating what is causing this. update 2024-09-27 17:00 CEST (11 AM EDT, 8 AM PDT, 3:00 UTC) We have identified the source of the problems and are implementing measures to improve the situation. We apologize for any inconvenience caused in the meantime. update […]

We are investigating reports from a small number of customers that they are unable to access the Runbox web app and webmail sites. Update: 16-Sep-2024 22:39 CEST: We have identified what is causing the access issues and are now working on understanding why this is happening.

We are currently experiencing interruptions in access to our POP, IMAP, and web services. We’re currently investigating what might be causing this. update 11:10 CEST (09:10 UTC, 05:10 EDT, 02:10 PDT) The problem appears caused by a storage server. Investigations continue in order to determine the specific cause. We apologize for the inconvenience caused while […]

In order to improve the performance of our email services we are performing an upgrade to our storage servers. On Sunday, July 07 at 08:30 CEST (06:30 UTC, 02:30 EDT) we will perform a server hardware upgrade that may cause email service downtime for 30-60 minutes. The upgrade involves installing more memory (RAM) and NVMe […]

We are experiencing problems with incoming email from Outlook/Hotmail, and outgoing email to services connected via ATT in the US. We’re currently investigating these delivery issues and expect them to be resolved soon. We apologize for any inconvenience caused. Update 2024-06-10 12:00 CEST (6 AM EDT, 3 AM PDT) The problem with incoming email from […]

We have had reports from some customers regarding slow connections from some parts of the World to our servers in Norway. We asked our Internet provider to look in to this and below is a summary of what they reported. There is a general problem with data traffic between Asia and Europe at the moment […]

We are investigating an issue causing incoming email to be delayed before being delivered to the respective recipients. We apologize for the inconvenience caused. Update 22:00 CEST (4 pm edt, 1 pm pdt) We suspect that a resource intensive spam filter check is causing the email queue and are redistributing server resources in order to […]

We are currently investigating a problem with our spam scanning that is causing an increase in the number of messages going to the Inbox that would normally go to the Spam folder. This is being caused by a specific set of filter rules and we are working with the provider of those rules to work […]

We are currently working to improve our services with several hardware acquisitions and upgrades which will increase the performance for existing customers and prepare for further growth. On Thursday January 18 at 08:00 CET (07:00 UTC, 2:00 AM EST) we will perform a server upgrade that may interrupt email service access for 15-20 minutes. The […]