Category: Service Status

We are aware that some customers are experiencing problems with the search feature in the web interface. These customers may see the error “Unable to load search index”. We are looking in to this and hope to have a resolution soon. Apologies for the inconvenience.

We are aware that some customers are experiencing problems with nothing happening when they click on menu items in the web interface. We are looking in to this and hope to have a resolution soon. Apologies for the inconvenience.

We are currently experiencing issues with a storage server causing email messages to be inaccessible for some users. Our engineers are working on the issue and we expect it to be resolved shortly. UPDATE 2019-04-04 08:41 CET: This issue is now resolved and we’re monitoring the situation.

We are aware that some customers are having problems accessing IMAP and POP services. We are currently looking in to this and will update this status post when we know more. Sorry for the inconvenience. Update 11:37 CET: We believe this issue has now been resolved. Apologies again for the inconvenience.

We are aware that some customers are having problems searching for emails using the web interface. The error shown is “unable to load search index for your account”. A fix has been put in place and the search function should begin working soon once accounts have a new index. We will post an update later…

We are aware that at the moment it isn’t possible to submit new support tickets at https://support.runbox.com. You can however still submit tickets by emailing them to support@runbox.com and following any instructions you get in a reply from us. We apologise for the inconvenience this might cause. Update 23:53 CET: This issue has been resolved…

We are currently aware that some customers are unable to access their accounts. We are currently investigating this and will update this post with more information when we have it. Apologies for the inconvenience. Update: 18:56 CET – This issue has now been resolved. We will update this post when we know more about the…

We are currently experiencing problems with the trainable spam filter (Dspam) due to ongoing server upgrades. We expect these issues to be resolved by tomorrow (Tuesday, 06-Nov-2018). In the meantime, the basic spam filter works normally but you may see more spam coming through and we apologize for the inconvenience this causes. Update 07-Nov-2018 13:09…

We are currently experiencing some delays delivering incoming mail to accounts. This is within our own mail system and appears to be due to problems with a spam database server. The delays vary over time, but we are seeing anything up to 15 minutes at the moment. We are working to correct this. Apologies for…

We are aware of an ongoing issue with access to our services. We are currently looking in to this and will post an update here when we know more. Apologies for the inconvenience. Update 23:10 CET: This issue has now been resolved and we will provide more details of the problem once we have completed…