Category: Service Status

We are currently experiencing login problems to the Webmail service and are investigating what is causing these. We apologize for the inconvenience caused. UPDATE 01:30 CET: The problem has been resolved and was related to an external software module and its handling of the transition to Daylight Savings Time.

Earlier today we blocked an attack on our servers that was preventing IMAP, POP and web access. During this time you may not have been able to access your account via Webmail, IMAP or POP.

We are currently experiencing periods with IMAP access issues and are investigating what is causing these. We apologize for any inconvenience caused. Update 19-Feb-2020 23:00 CET: The slowness of IMAP services and email delivery seems related to a spam scanner related database that was not being pruned properly. This is now resolved and performance should…

We are currently experiencing some authentication issues that are affecting some customers. We are looking in to this now. Apologies for the inconvenience. 12:12 CET: This issue has been resolved now. Apologies for the inconvenience. 16-Feb-2020: We believe this incident is related to some occasional IMAP issues we are having.

Due to an unforeseen software related issue, our network provider needs to perform a reload of one of the routers at our data center in order to restore full routing capacity. The maintenance window is 2020-02-09 from 03:00 to 05:00 CET (2020-02-08 from 9 PM to 11 PM EST). There may be up to 20…

We are currently experiencing IMAP slowness issues and are investigating what is causing this. We apologize for any inconvenience caused.

Some customers are currently experiencing a problem where they cannot search for messages or messages searches are incomplete. We are looking in to the cause of this and will update this post when we know more. Sorry for the inconvenience. UPDATE 06:00 AM CET: After restarting associated back-end services we believe this problem is resolved.

We are currently experiencing a problem where some customers can no longer access the Runbox 7 webmail app. We are looking in to the cause of this and will update this post when we know more. Sorry for the inconvenience. UPDATE 06:00 AM CET: After restarting associated back-end services we believe this problem is resolved.

We are currently experiencing some problems that may affect your access to our services. We are investigating this and will update this message when we know more. Update 14:45 CET: This issue has been resolved. There was an DDoS attack on a non-Runbox server at our provider and this caused more traffic than the uplink…

We are currently experiencing connection issues to our services and are investigating the issue. We apologize for the inconvenience caused. UPDATE 13:00 CEST: The connection issues were power related and we are resuming operations now. UPDATE 14:13 CEST: A number of services have now been resumed, but we are still dealing with some issues with…