Category: Service Status

Due to a server issue which requires restarting a physical hardware unit, there might be a short period (15-20 minutes) of service instability starting at midnight (0:00) CEST 2019-10-05. We apologize for the short notice and for any inconvenience caused.

We are currently experiencing connection issues over web and IMAP and are working to resolve them. We apologize for the inconvenience caused. UPDATE 05:14 CEST: We are rebooting a storage server and expect all operations to normalize shortly. UPDATE 05:19 CEST: All services are fully restored and running normally. UPDATE 07:50 CEST: We are again…

We are currently experiencing connection problems on our web services and are investigating the issue. UPDATE 20:50 CEST: We have located the cause of this problem and are working to resolve it. UPDATE 21:00 CEST: This problem is now resolved and connectivity is restored. We apologize for any inconvenience caused.

Today (04-Jul-2019) we will be changing the cookies used to keep you logged in to your account when you are using the web interface. This will have the effect of logging you out of your account at the time we make the change. All you will need to do is log in again. This does…

Effective from today we have made changes to the TLS encryption security on the servers email programs use to connect to Runbox. This change affects IMAP, POP and SMTP (mail.runbox.com). Common problems are likely to be out of date operating systems or software. For example: Windows 7 may need a registry update. Apple Mail will…

We are currently looking in to an issue with our SSL certificates for IMAP and POP. Although for most people this doesn’t affect these services in a noticeable way, some email clients may report an error. We are working to resolve this issue and apologize for the inconvenience. Update 11:52 CEST – This issue has…

We are aware that customers can’t log in to their accounts. This is a database related issue and we are looking at this now. We are queuing incoming mail and it will be delivered to accounts once we have resolved this problem. Sorry for the inconvenience. Update 14-May-2019 13:55 CEST: We are currently experiencing issues…

We are aware that customers are currently unable to log in to their accounts. We are looking at this now to find the cause. Apologies for the inconvenience. Update 13-May-2019 23:37 CEST – It appears there is a problem with the authentication service affecting all customers. We are working to resolve this as quickly as…

We are aware that some customers are experiencing problems with the search feature in the web interface. These customers may see the error “Unable to load search index”. We are looking in to this and hope to have a resolution soon. Apologies for the inconvenience.

We are aware that some customers are experiencing problems with nothing happening when they click on menu items in the web interface. We are looking in to this and hope to have a resolution soon. Apologies for the inconvenience.