Author: Runbox Support

We are aware that some customers are having problems searching for emails using the web interface. The error shown is “unable to load search index for your account”. A fix has been put in place and the search function should begin working soon once accounts have a new index. We will post an update later…

We are aware that at the moment it isn’t possible to submit new support tickets at https://support.runbox.com. You can however still submit tickets by emailing them to support@runbox.com and following any instructions you get in a reply from us. We apologise for the inconvenience this might cause. Update 23:53 CET: This issue has been resolved…

We are currently aware that some customers are unable to access their accounts. We are currently investigating this and will update this post with more information when we have it. Apologies for the inconvenience. Update: 18:56 CET – This issue has now been resolved. We will update this post when we know more about the…

We are currently experiencing problems with the trainable spam filter (Dspam) due to ongoing server upgrades. We expect these issues to be resolved by tomorrow (Tuesday, 06-Nov-2018). In the meantime, the basic spam filter works normally but you may see more spam coming through and we apologize for the inconvenience this causes. Update 07-Nov-2018 13:09…

We are currently experiencing some delays delivering incoming mail to accounts. This is within our own mail system and appears to be due to problems with a spam database server. The delays vary over time, but we are seeing anything up to 15 minutes at the moment. We are working to correct this. Apologies for…

We are aware of an ongoing issue with access to our services. We are currently looking in to this and will post an update here when we know more. Apologies for the inconvenience. Update 23:10 CET: This issue has now been resolved and we will provide more details of the problem once we have completed…

We are aware of a phishing message some Runbox customers have received with the following details. ———- From: “Runbox Service” To: noreply@mail.com Subject: Runbox Solutions Update ———- The message contains a link to a website asking you to “Re-Validate Your Mailbox”. Please delete the message and ignore it. The website has been reported as a…

Due to a sudden decline in reliability, we are going to complete the planned upgrade that was postponed from the weekend, today. This will take place imminently and cause downtime of up to 60 minutes. Incoming mail will be queued and delivered when the upgrade is complete. We apologise for not being able to give…

We are currently experiencing connection issues that may be a result of high load on servers. We are investigating. Apologies for the inconvenience. Update 11-Sep-2018 10:23 CEST: This issue has now been resolved. The cause was related to high load as in some other recent issues. We have a plan for a permanent resolution to…

On Sunday 09-Sep-2018 at 07:30 CEST (05:30 UTC, 01:30 EDT) we will perform a required server hardware upgrade that will cause downtime for approximately 30-45 minutes on services that access email content. Incoming email will be queued on other servers and will be delivered once normal operations have been restored. This upgrade is related to…