Category: Service Status

Due to planned maintenance work by our payment processor (Nets), there will be service interruptions in our credit card processing on Tuesday 17th July 2018, 01:00-06:00 CEST (Central European Summer Time).

This is a problem on our and we are working on resolving this. Update 03:45: This has been resolved.

We are aware of some problems affecting IMAP and POP access to accounts. We are looking in to this and will update this post when we know more. Apologies for the inconvenience. Update: 08-Jun-2018 00:30 CEST – This issue is now resolved. A problem with a network service was causing high load on one of…

We are aware of a phishing email that has been sent to some Runbox customers. This appears to be a repeat of a previous mail of this kind. The email has the following details: — From: “ADMINISTRATOR” <dodieallen@reagan.com> To: undisclosed-recipients:; Subject: YOUR ACCOUNT CLOSING REQUEST IN PROGRESS — This email contains a link that takes…

We are aware of a phishing email that has been sent to some Runbox customers. This appears to be a repeat of a previous mail of this kind. The email has the following details: — From: “RUNBOX MAIL ADMIN” <orth1000@reagan.com> To: undisclosed-recipients:; Subject: CLOSE MY ACCOUNT REQUEST. — This email contains a link that takes…

We are aware of a phishing email that has been sent to some Runbox customers. The email has the following details: — From: “ADMINISTRATOR” To: undisclosed-recipients:; Subject: CLOSE MY ACCOUNT REQUEST. — This email contains a link that takes you to a website where you are asked to enter your Runbox account details. Please do…

A range of IP (Internet Protocol) addresses that include some that Runbox uses are experiencing a DDoS attack via the Tor network. To avoid this affecting our network we have blocked access from the official Tor exit nodes for the time being. This will not impact on users who do not access Runbox via a…

We are currently looking in to reports that accessing the webmail is slower than normal. We will post an update when we have more news on this. Update: 07-Apr-2018 14:50 CEST: The problem appears to be ISP specific, and not an issue on the Runbox network. A further update will follow. Update: 07-Apr-2018 20:48 CEST:…

Due to necessary reorganization of our email server infrastructure, all Runbox email services will be inaccessible on Sunday 01-Apr-2018 between approximately 10:00 CEST (08:00 GMT, 4:00 AM EDT) to 14:00 CEST (12 GMT, 8 AM EDT). The reorganization involves consolidating our servers to simplify management and maintenance, and modernizes and improves server power management. We…

There was a brief period around 13:54 CET where services were unavailable. Services were restored promptly and the issue is resolved. Apologies for any inconvenience.