Category: Service Status

We are aware that some customers have received a message from a sender “PostMaster” that claims messages have been placed on “pending status” and asking customers to log in to their Runbox account via a link. The link goes to a somewhat legitimate looking website, although the web address is not runbox.com Please delete these…

Due to network maintenance at our data center there will be a short period of downtime (a few minutes) on all email services on Monday 5. February 2018 in the time frame 00:01 – 07:00 AM CET. We apologize for any inconvenience caused.

We are currently experiencing connectivity issues with our IMAP and POP services. Our team is working on upgrades to improve performance and increase capacity, which we expect will resolve these problems shortly. In the meantime you may use our Webmail at https://runbox.com to check your email. We apologize for any inconvenience caused and appreciate your…

We have become aware of a problem that seems to be affecting a small number of customers. The symptoms are that new mail in the Inbox does not appear to synchronize with email programs via IMAP, while other folders continue to synchronize as normal. However, the messages that do not synchronize can be accessed without…

We are currently experiencing some connectivity issues due to network problems at our Internet provider. This may result in Runbox not being accessible from some locations depending on the route your traffic takes to us. The problems are being addressed and we will update this status when there is more information. Apologies for any inconvenience…

We are currently investigating what look like connectivity issues to some of our services. We will update this status post when we know more. This issue has now been resolved.

A few hours ago we suffered some authentication issues that may have affected some customers. These have now been resolved and authentication is working normally. We apologise for the inconvenience.

Our Internet provider is currently experiencing some network issues that might be affecting your access to Runbox services. We will update this status post when we know more. 04-Jul-2017 19:16 – This issue has now been resolved.

We are currently experiencing instability on our main IMAP and POP services. Our sysadmins have been alerted and we expect the problem to be resolved shortly.

We are currently investigating some access issues affecting accounts. We will update this status when we know more. Apologies if you are affected. Update 19-Mar-2017 23:49 CET: This issue is ongoing and our technicians are working to resolve it as quickly as possible. Update 20-Mar-2017 10:39 CET: The issues are related to distribution of data,…