Category: Service Status

We are currently experiencing connectivity issues with our services and are investigating the issue. We apologize for the inconvenience caused. UPDATE 07:10 CEST: We suspect a network issue and are continuing to investigate. UPDATE 07:25 CEST: We have located the problem to the authentication service and are attempting to restart the service on the servers…

On Thursday July 8 at approximately 15:00 CEST we will be performing an upgrade that requires all web servers to be restarted. We do not expect the disruption to last more than a few minutes, and it will affect our webmail services only. UPDATE 15:30 CEST: We are experiencing problems with the web server upgrade…

On Thursday June 3 at 12:00 CEST we will be performing an upgrade of the webmail service’s backend. The upgrade involves moving the part of the webmail service that is responsible for accessing data to new and dedicated servers, and will improve the performance of the webmail without itself changing any of its features. We…

We are trialling more use of NodePing which is a service that automatically and independently monitors access to our services and reports them via a page hosted on their servers. You can access that page at the link below. NodePing Detailed Service Status Page

At around 19:10 CET there was a brief period during which there was a DNS issue that caused our services to be unreachable.  We apologise for this interruption to our services.

We are performing unscheduled maintenance on a storage unit in order to resolve performance issues.  We expect a short downtime window of around 10 minutes, which will affect some users’ access to their email accounts. We apologize for the inconvenience and expect services to be fully operational again shortly. UPDATE 16:15 CET: We are continuing…

We will be carrying out a database upgrade to improve the performance of our SabreDAV servers which run our CalDAV and CardDAV services. This will result in about 30 minutes of downtime starting at 15:30 CET today (27-Jan-2021). We apologise for any inconvenience caused. 15:55 CET – This work has now been completed.

We are experiencing issues with access to our services and are working to resolve the problem. If you are having problems at this time you may use the webmail at https://runbox.com in the meantime. We apologize for the inconvenience caused. UPDATE 12:20 CET: There is an ongoing Denial of Service attack on our services which…

We have had reports of some incoming messages being delayed. We are investigating if this is a Runbox issue or elsewhere. UPDATE 22:45 CEST: This issue is now resolved. The underlying cause is related to spam scanning, and we are working to improve the performance of our spam filtering systems to prevent this from happening…

We have had reports of some incoming messages being delayed. We are investigating if this is a Runbox issue or elsewhere. The queues on the incoming mail servers have now been resolved. Sorry for any inconvenience.