Category: Service Status

We are performing unscheduled maintenance on a storage unit in order to resolve performance issues.  We expect a short downtime window of around 10 minutes, which will affect some users’ access to their email accounts. We apologize for the inconvenience and expect services to be fully operational again shortly. UPDATE 16:15 CET: We are continuing […]

We will be carrying out a database upgrade to improve the performance of our SabreDAV servers which run our CalDAV and CardDAV services. This will result in about 30 minutes of downtime starting at 15:30 CET today (27-Jan-2021). We apologise for any inconvenience caused. 15:55 CET – This work has now been completed.

We are experiencing issues with access to our services and are working to resolve the problem. If you are having problems at this time you may use the webmail at https://runbox.com in the meantime. We apologize for the inconvenience caused. UPDATE 12:20 CET: There is an ongoing Denial of Service attack on our services which […]

We have had reports of some incoming messages being delayed. We are investigating if this is a Runbox issue or elsewhere. UPDATE 22:45 CEST: This issue is now resolved. The underlying cause is related to spam scanning, and we are working to improve the performance of our spam filtering systems to prevent this from happening […]

We have had reports of some incoming messages being delayed. We are investigating if this is a Runbox issue or elsewhere. The queues on the incoming mail servers have now been resolved. Sorry for any inconvenience.

There is currently a problem with one of our IMAP/POP servers and customers may be affected by this. The problem could show as either a failure to connect to the server, or your email program continually asking you to enter your username and password and claiming they are wrong. We are looking in to this […]

We are experiencing an issue with one of our storage units and some users will be unable to access their email until this is resolved. Our system administrators are on their way to the data center and we will update this page with more information as soon as it is available. UPDATE 21:35 CEST: It […]

We are aware that some customers are not able to access their accounts via IMAP. It appears that authentication via one of our servers is not working as expected. We’re looking in to this and will update this page when we know more. Apologies for the inconvenience. Update 13-Sep-2020 10:42 CEST – This issue has […]

We are aware of a problem preventing customers from logging in and/or being unable to access their messages when they appear to be logged in. We are looking in to this now. You should still be able to access your messages from https://runbox.com/mail in the meantime. Apologies for the inconvenience. Update 08-Sep-2020 14:11 CEST – […]

We are seeing some problems with IMAP connections to one of our servers. We are looking in to this at the moment. Sorry for the inconvenience . Update 11:11 CEST – This issue has now been resolved and was down to a problem with an individual IMAP/POP server. Most customers were unaffected by this issue. […]