[Resolved] Support Website Unavailable

Our customer support website at support.runbox.com is currently unavailable. We’re investigating why this is and will resolve the situation as soon as possible. Sorry for the inconvenience.

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Posted in Service Status


[Resolved] Service access issues

We are currently investigating access issues affecting IMAP, POP, SMTP, and web.

UPDATE 00:25 CEST: We are experiencing issues with a central database server and are continuing investigations.

UPDATE 00:30 CEST: A central database server was halted and we are analyzing logs to find out what caused it.

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Posted in Service Status


[Scheduled] Maintenance and email service unavailability April 17, 2022

As part of routine storage integrity monitoring we will perform preventative hardware maintenance on an email storage unit on Sunday 17th April.

After necessary preparations the downtime will begin between 10 and 11 CEST (4 and 5 AM EST; 1 and 2 AM PST), and is planned to last 30-60 minutes.

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Posted in Service Status


[Resolved] IMAP/POP Access Issues

There are currently some IMAP/POP issues for some customers. We are looking in to the exact cause of this, but it looks like it could be a brute force attack on our servers. We will update this post when we have further information.

UPDATE 20:00 CEST: We are working to block the brute-force attacks against our IMAP/POP services and apologize for the inconvenience caused.

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Posted in Service Status