Year: 2020

  • [Monitoring] Message delivery delays

    We have had reports of some incoming messages being delayed. We are investigating if this is a Runbox issue or elsewhere. UPDATE 22:45 CEST: This issue is now resolved. The underlying cause is related to spam scanning, and we are working to improve the performance of our spam filtering systems to prevent this from happening […]

  • [Resolved] Message delivery delays

    We have had reports of some incoming messages being delayed. We are investigating if this is a Runbox issue or elsewhere. The queues on the incoming mail servers have now been resolved. Sorry for any inconvenience.

  • [Resolved] IMAP and POP issues

    There is currently a problem with one of our IMAP/POP servers and customers may be affected by this. The problem could show as either a failure to connect to the server, or your email program continually asking you to enter your username and password and claiming they are wrong. We are looking in to this […]

  • [Resolved] Email service access issues

    We are experiencing an issue with one of our storage units and some users will be unable to access their email until this is resolved. Our system administrators are on their way to the data center and we will update this page with more information as soon as it is available. UPDATE 21:35 CEST: It […]

  • [Resolved] IMAP authentication issues

    We are aware that some customers are not able to access their accounts via IMAP. It appears that authentication via one of our servers is not working as expected. We’re looking in to this and will update this page when we know more. Apologies for the inconvenience. Update 13-Sep-2020 10:42 CEST – This issue has […]

  • [Resolved] Runbox 7 access

    We are aware of a problem preventing customers from logging in and/or being unable to access their messages when they appear to be logged in. We are looking in to this now. You should still be able to access your messages from https://runbox.com/mail in the meantime. Apologies for the inconvenience. Update 08-Sep-2020 14:11 CEST – […]

  • [Resolved] IMAP/POP connection issues

    We are seeing some problems with IMAP connections to one of our servers. We are looking in to this at the moment. Sorry for the inconvenience . Update 11:11 CEST – This issue has now been resolved and was down to a problem with an individual IMAP/POP server. Most customers were unaffected by this issue. […]

  • [Resolved] SMTP access issues

    We are currently experiencing problems with the SSL certificate on our SMTP servers. Our system administrators are investigating the issue and we expect it to be resolved shortly. We apologize for the inconvenience caused and will keep you updated. UPDATE 00:45 CEST: The problem was caused by a failing automatic certificate renewal procedure and is […]

  • [Monitoring] Access issues

    We are experiencing access issues on our email services, and our system administrators are investigating the problem. UPDATE 01:55 CEST: We are restarting a storage unit that is unresponsive. UPDATE 02:00 CEST: All services are restored and operating normally. UPDATE 21:45 CEST 10.07.2020: We are experiencing access issues again and are working to resolve the […]

  • [Resolved] Support Upgrade

    https://support.runbox.com is being upgraded and will be unavailable while this work is carried out.  This work will take about 60 minutes to complete. You can still contact us via email at support@runbox.com for urgent issues and also on Twitter (@runbox).