Runbox Service Status

Author: Runbox Support

  • [Resolved] IMAP/POP Access Issues

    There are currently some IMAP/POP issues for some customers. We are looking in to the exact cause of this, but it looks like it could be a brute force attack on our servers. We will update this post when we have further information. UPDATE 20:00 CEST: We are working to block the brute-force attacks against…

  • [Postponed] Re-enabling authentication logging

    In order to re-enable logging of all authentication attempts to user accounts we are currently restarting authentication services, which may cause logins to fail for a few minutes. Once this is completed, authentication attempts will be available in the user interfaces, first in Runbox 6 and later in Runbox 7. We apologize for any inconvenience…

  • [Monitoring] Upgrade of authentication system

    On Tuesday, November 23 at 09:00 CET (3 AM EST, 12 AM PST) we will be performing an upgrade of the Runbox authentication system. This upgrade involves moving authentication to a separate and dedicated infrastructure, which will improve performance while enabling event logging and improving access control available in the Runbox user interface. We don’t…

  • [Resolved] IMAP and SMTP access issues

    We are currently experiencing issues with IMAP and SMTP access. We are working to resolve the problem and apologize for any inconvenience caused. UPDATE 15:45 CEST: Access is restored after restarting IMAP proxy services.

  • [Resolved] Service Disruption

    We are currently experiencing connectivity issues with our services and are investigating the issue. We apologize for the inconvenience caused. UPDATE 07:10 CEST: We suspect a network issue and are continuing to investigate. UPDATE 07:25 CEST: We have located the problem to the authentication service and are attempting to restart the service on the servers…

  • [Scheduled] Web Server Upgrade

    On Thursday July 8 at approximately 15:00 CEST we will be performing an upgrade that requires all web servers to be restarted. We do not expect the disruption to last more than a few minutes, and it will affect our webmail services only. UPDATE 15:30 CEST: We are experiencing problems with the web server upgrade…

  • [Ongoing] Webmail service upgrade

    On Thursday June 3 at 12:00 CEST we will be performing an upgrade of the webmail service’s backend. The upgrade involves moving the part of the webmail service that is responsible for accessing data to new and dedicated servers, and will improve the performance of the webmail without itself changing any of its features. We…

  • [Resolved] Unscheduled maintenance

    We are performing unscheduled maintenance on a storage unit in order to resolve performance issues.  We expect a short downtime window of around 10 minutes, which will affect some users’ access to their email accounts. We apologize for the inconvenience and expect services to be fully operational again shortly. UPDATE 16:15 CET: We are continuing…

  • [Monitoring] Service Access Issues

    We are experiencing issues with access to our services and are working to resolve the problem. If you are having problems at this time you may use the webmail at https://runbox.com in the meantime. We apologize for the inconvenience caused. UPDATE 12:20 CET: There is an ongoing Denial of Service attack on our services which…

  • [Resolved] Email service access issues

    We are experiencing an issue with one of our storage units and some users will be unable to access their email until this is resolved. Our system administrators are on their way to the data center and we will update this page with more information as soon as it is available. UPDATE 21:35 CEST: It…