Author: Runbox Support

Due to an unforeseen software related issue, our network provider needs to perform a reload of one of the routers at our data center in order to restore full routing capacity. The maintenance window is 2020-02-09 from 03:00 to 05:00 CET (2020-02-08 from 9 PM to 11 PM EST). There may be up to 20 […]

We are currently experiencing connection issues to our services and are investigating the issue. We apologize for the inconvenience caused. UPDATE 13:00 CEST: The connection issues were power related and we are resuming operations now. UPDATE 14:13 CEST: A number of services have now been resumed, but we are still dealing with some issues with […]

Due to a server issue which requires restarting a physical hardware unit, there might be a short period (15-20 minutes) of service instability starting at midnight (0:00) CEST 2019-10-05. We apologize for the short notice and for any inconvenience caused.

We are currently experiencing connection issues over web and IMAP and are working to resolve them. We apologize for the inconvenience caused. UPDATE 05:14 CEST: We are rebooting a storage server and expect all operations to normalize shortly. UPDATE 05:19 CEST: All services are fully restored and running normally. UPDATE 07:50 CEST: We are again […]

We are currently experiencing connection problems on our web services and are investigating the issue. UPDATE 20:50 CEST: We have located the cause of this problem and are working to resolve it. UPDATE 21:00 CEST: This problem is now resolved and connectivity is restored. We apologize for any inconvenience caused.

We are currently experiencing issues with a storage server causing email messages to be inaccessible for some users. Our engineers are working on the issue and we expect it to be resolved shortly. UPDATE 2019-04-04 08:41 CET: This issue is now resolved and we’re monitoring the situation.

We are aware that some customers are having problems accessing IMAP and POP services. We are currently looking in to this and will update this status post when we know more. Sorry for the inconvenience. Update 11:37 CET: We believe this issue has now been resolved. Apologies again for the inconvenience.

We are aware that some customers are having problems searching for emails using the web interface. The error shown is “unable to load search index for your account”. A fix has been put in place and the search function should begin working soon once accounts have a new index. We will post an update later […]

We are aware that at the moment it isn’t possible to submit new support tickets at https://support.runbox.com. You can however still submit tickets by emailing them to support@runbox.com and following any instructions you get in a reply from us. We apologise for the inconvenience this might cause. Update 23:53 CET: This issue has been resolved […]

We are currently aware that some customers are unable to access their accounts. We are currently investigating this and will update this post with more information when we have it. Apologies for the inconvenience. Update: 18:56 CET – This issue has now been resolved. We will update this post when we know more about the […]