Author: Runbox Support

On Wednesday 05-Sep-2018 at 06:30 CEST (04:30 UTC, 00:30 EDT) we will perform a required software upgrade that will cause downtime on all services for up to an hour. We would like to have given you more notice of this essential upgrade, but due to related issues with high load on some of our servers…

We are currently experiencing issues with connectivity to our servers. We will post more information here as we have it. Sorry for the inconvenience. Update: 10:29 CEST – This issue has been resolved now.

We are seeing problems with high load on some servers. This is preventing access for some customers at the moment. We are investigating and will update this status post when we know more. Apologies for any inconvenience. Update 17-Aug-2018 22:36 CEST – This issue has been resolved now. Apologies again for any inconvenience.  We believe…

In the early hours of 12-Aug-2018 (CEST) we had some connectivity issues that affected a number of our services such as IMAP, POP and the webmail. The issues were resolved by restarting a server that was unresponsive, and further investigations will be carried out in the coming days to see if there is an underlying…

We are currently seeing high load on some of our servers, and this is causing some services to be unavailable to some customers. We are investigating the cause and will update this post with more details when we have it. Apologies for the inconvenience. Update 14:18 CEST: We’ve identified a specific issue and we are…

Due to planned maintenance work by our payment processor (Nets), there will be service interruptions in our credit card processing on Tuesday 17th July 2018, 01:00-06:00 CEST (Central European Summer Time).

This is a problem on our and we are working on resolving this. Update 03:45: This has been resolved.

We are aware of some problems affecting IMAP and POP access to accounts. We are looking in to this and will update this post when we know more. Apologies for the inconvenience. Update: 08-Jun-2018 00:30 CEST – This issue is now resolved. A problem with a network service was causing high load on one of…

We are aware of a phishing email that has been sent to some Runbox customers. The email has the following details: — From: “ADMINISTRATOR” To: undisclosed-recipients:; Subject: CLOSE MY ACCOUNT REQUEST. — This email contains a link that takes you to a website where you are asked to enter your Runbox account details. Please do…

A range of IP (Internet Protocol) addresses that include some that Runbox uses are experiencing a DDoS attack via the Tor network. To avoid this affecting our network we have blocked access from the official Tor exit nodes for the time being. This will not impact on users who do not access Runbox via a…