Author: Runbox Support

We are currently investigating and monitoring a series of very short interruptions to service on a range of our services.

We have had reports from customer in the Netherlands that they are unable to access our services unless they use a VPN. We’ve looked in to this and it looks like an issue either with an ISP in that region or our own ISP. We have raised this issue with our own ISP and will […]

Currently CalDAV and CardDAV services are unavailable. This also affects the web-based calendar and contacts features in Runbox 7 as they read data from those services. Sorry for any inconvenience caused. Update: An automatic update to the Apache web server software caused a problem with the services’ connection to the databases that store data for […]

We’re aware that pages beyond the front page of our website at https://runbox.com are currently unavailable. We’re looking in to what is causing this and will update this status post when we know more. Update: An automatic update to the Apache web server software caused a problem with the services’ connection to the databases that […]

Our customer support website at support.runbox.com is currently unavailable. We’re investigating why this is and will resolve the situation as soon as possible. Sorry for the inconvenience.

Some customers are experiencing problems with IMAP/POP access and we are investigating this. We will update this post when we know more. Sorry for the inconvenience this is causing. UPDATE 12:15 CET: We are continuing investigations and restarting various services in order to fully restore access and stabilize the situation. UPDATE 07.02.2022 18:30 CET: The […]

We are continuing to see a number of customers who have IMAP/POP access issues. We’re looking in to this further to see what is causing this. Sorry for any inconvenience. UPDATE 17:45 CET: After restarting services on additional Dovecot servers this issue should be resolved.

As a result of some changes we made to our network (following the DDoS attacks) we are seeing some outgoing delivery delays to certain email providers. Most notably these are Yahoo, Outlook and Microsoft 365/Office 365. It appears that because our outgoing mail server now has a different IP address they are deferring delivery of […]

We are currently experiencing some problems with our service that may be due to a DDoS attack. We are investigating and will post an update here when we know more. Update 22-Oct-2021 18:10 CEST – The confirmed DDoS attack has meant that some of our services are currently unavailable. We are continuing to monitor the […]

Following the changes made by the Let’s Encrypt organization to their SSL/TLS certificates some users have reported problems with their email programs when connecting to Runbox’ email servers (see https://letsencrypt.org/docs/dst-root-ca-x3-expiration-september-2021/). Therefore we are now replacing the Let’s Encrypt certificates for mail.runbox.com and related subdomains for IMAP, POP, and SMTP services to certificates issues by the Norwegian SSL […]