Author: Runbox Support
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[Resolved] Access Issues
We are monitoring some issues that are preventing some customers from accessing their accounts. Currently the situation is resolved but we will continue to monitor the situation. Apologies for the inconvenience.
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[Resolved] Authentication Issues
We are currently seeing some problems with authentication which may prevent you from accessing your Runbox account. We are looking in to this and will update this status post when we know more. Apologies for the inconvenience caused. Update 17-Apr-2025 11:49 CEST – This issue is now resolved and we are looking in to what…
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[Monitoring] Slow connections to Runbox from Asia
We have had reports from some customers regarding slow connections from some parts of the World to our servers in Norway. We asked our Internet provider to look in to this and below is a summary of what they reported. There is a general problem with data traffic between Asia and Europe at the moment…
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[Resolved] Increase in spam going to Inbox
We are currently investigating a problem with our spam scanning that is causing an increase in the number of messages going to the Inbox that would normally go to the Spam folder. This is being caused by a specific set of filter rules and we are working with the provider of those rules to work…
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[Resolved] DKIM signature validation failing
We are aware that when other email services try to lookup the keys to validate DKIM signatures that this is failing. This is a problem at our end with the DNS server that hosts the DKIM keys and we are looking in to this issue now. Sorry for any inconvenience caused. Update: 29-May-2023 20:25 CEST:…
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[Monitoring] Short Service Outages
We are currently investigating and monitoring a series of very short interruptions to service on a range of our services.
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[Resolved] Netherlands – access issues
We have had reports from customer in the Netherlands that they are unable to access our services unless they use a VPN. We’ve looked in to this and it looks like an issue either with an ISP in that region or our own ISP. We have raised this issue with our own ISP and will…
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[Resolved] CalDAV, CardDAV and associated web services unavailable
Currently CalDAV and CardDAV services are unavailable. This also affects the web-based calendar and contacts features in Runbox 7 as they read data from those services. Sorry for any inconvenience caused. Update: An automatic update to the Apache web server software caused a problem with the services’ connection to the databases that store data for…
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[Resolved] Main website pages unavailable
We’re aware that pages beyond the front page of our website at https://runbox.com are currently unavailable. We’re looking in to what is causing this and will update this status post when we know more. Update: An automatic update to the Apache web server software caused a problem with the services’ connection to the databases that…
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[Resolved] Support Website Unavailable
Our customer support website at support.runbox.com is currently unavailable. We’re investigating why this is and will resolve the situation as soon as possible. Sorry for the inconvenience.