Author: Runbox Support

We’ ve been made aware of a general issue with the Internet provider Comcast Xfinity in the USA. This is causing problems for our customers who are experiencing very slow connections to our servers in Oslo, Norway. The Downdetector website shows this: https://downdetector.com/status/comcast-xfinity/map/ According to some reports this has been going on for some time…

Earlier today we blocked an attack on our servers that was preventing IMAP, POP and web access. During this time you may not have been able to access your account via Webmail, IMAP or POP.

We are currently experiencing periods with IMAP access issues and are investigating what is causing these. We apologize for any inconvenience caused. Update 19-Feb-2020 23:00 CET: The slowness of IMAP services and email delivery seems related to a spam scanner related database that was not being pruned properly. This is now resolved and performance should…

We are currently experiencing some authentication issues that are affecting some customers. We are looking in to this now. Apologies for the inconvenience. 12:12 CET: This issue has been resolved now. Apologies for the inconvenience. 16-Feb-2020: We believe this incident is related to some occasional IMAP issues we are having.

We are currently experiencing IMAP slowness issues and are investigating what is causing this. We apologize for any inconvenience caused.

Some customers are currently experiencing a problem where they cannot search for messages or messages searches are incomplete. We are looking in to the cause of this and will update this post when we know more. Sorry for the inconvenience. UPDATE 06:00 AM CET: After restarting associated back-end services we believe this problem is resolved.

We are currently experiencing a problem where some customers can no longer access the Runbox 7 webmail app. We are looking in to the cause of this and will update this post when we know more. Sorry for the inconvenience. UPDATE 06:00 AM CET: After restarting associated back-end services we believe this problem is resolved.

We are currently experiencing some problems that may affect your access to our services. We are investigating this and will update this message when we know more. Update 14:45 CET: This issue has been resolved. There was an DDoS attack on a non-Runbox server at our provider and this caused more traffic than the uplink…

Today (04-Jul-2019) we will be changing the cookies used to keep you logged in to your account when you are using the web interface. This will have the effect of logging you out of your account at the time we make the change. All you will need to do is log in again. This does…

Effective from today we have made changes to the TLS encryption security on the servers email programs use to connect to Runbox. This change affects IMAP, POP and SMTP (mail.runbox.com). Common problems are likely to be out of date operating systems or software. For example: Windows 7 may need a registry update. Apple Mail will…