Category: Service Status

We are aware of a phishing message some Runbox customers have received with the following details. ———- From: “Runbox Service” To: noreply@mail.com Subject: Runbox Solutions Update ———- The message contains a link to a website asking you to “Re-Validate Your Mailbox”. Please delete the message and ignore it. The website has been reported as a…

Due to a sudden decline in reliability, we are going to complete the planned upgrade that was postponed from the weekend, today. This will take place imminently and cause downtime of up to 60 minutes. Incoming mail will be queued and delivered when the upgrade is complete. We apologise for not being able to give…

We are currently experiencing connection issues that may be a result of high load on servers. We are investigating. Apologies for the inconvenience. Update 11-Sep-2018 10:23 CEST: This issue has now been resolved. The cause was related to high load as in some other recent issues. We have a plan for a permanent resolution to…

On Sunday 09-Sep-2018 at 07:30 CEST (05:30 UTC, 01:30 EDT) we will perform a required server hardware upgrade that will cause downtime for approximately 30-45 minutes on services that access email content. Incoming email will be queued on other servers and will be delivered once normal operations have been restored. This upgrade is related to…

We are aware of some connection issues to our services. We are currently investigating. Apologies for any inconvenience. Update 22:18 CET: We are investigating the incident which was related to a recently upgraded server in order to prevent this from occurring again in the future. Update 01:06 CET: A storage server is experiencing returning issues…

On Wednesday 05-Sep-2018 at 06:30 CEST (04:30 UTC, 00:30 EDT) we will perform a required software upgrade that will cause downtime on all services for up to an hour. We would like to have given you more notice of this essential upgrade, but due to related issues with high load on some of our servers…

We are currently experiencing issues with connectivity to our servers. We will post more information here as we have it. Sorry for the inconvenience. Update: 10:29 CEST – This issue has been resolved now.

We are seeing problems with high load on some servers. This is preventing access for some customers at the moment. We are investigating and will update this status post when we know more. Apologies for any inconvenience. Update 17-Aug-2018 22:36 CEST – This issue has been resolved now. Apologies again for any inconvenience.  We believe…

In the early hours of 12-Aug-2018 (CEST) we had some connectivity issues that affected a number of our services such as IMAP, POP and the webmail. The issues were resolved by restarting a server that was unresponsive, and further investigations will be carried out in the coming days to see if there is an underlying…

We are currently seeing high load on some of our servers, and this is causing some services to be unavailable to some customers. We are investigating the cause and will update this post with more details when we have it. Apologies for the inconvenience. Update 14:18 CEST: We’ve identified a specific issue and we are…