Category: Service Status

We are currently experiencing instability on our main IMAP and POP services. Our sysadmins have been alerted and we expect the problem to be resolved shortly.

We are currently investigating some access issues affecting accounts. We will update this status when we know more. Apologies if you are affected. Update 19-Mar-2017 23:49 CET: This issue is ongoing and our technicians are working to resolve it as quickly as possible. Update 20-Mar-2017 10:39 CET: The issues are related to distribution of data,…

We are currently experiencing problems with POP fetching from external services. Our technicians are alerted to the problem and we expect it to be resolved shortly. Update 19-Mar-2017 15:48 CET: This issue has now been resolved. Apologies for the inconvenience.

We are currently experiencing some problems with authentication that might affect a number of customers. We are looking in to this now and will update this issue when we know more. Apologies for the inconvenience. Update 17-Mar-2017 00:29 CET: The issue that causes what appear to be authentication problems and slowness with IMAP and POP…

We are currently experiencing problems with authentication. We are looking in to this now and will update this issue when we know more. Apologies for the inconvenience. Update 12-Mar-1027 00:20 CET: This issue has now been resolved. Apologies for the inconvenience.

We are currently experiencing an intermittent problem with access to the Files section of Runbox accounts. We are looking in to this and apologise for the inconvenience. Update 02-Mar-2017 13:31 CET: This issue has now been resolved. Apologies for the inconvenience.

We have launched the latest version of our webmail. If you experience problems with this, please clear your browser cache and try reloading the page. If you are using password management software plugins such as LastPass, please ensure you are using the latest version. Please download this from the providers website and not any “add-on…

19:33 CEST: We are aware of some connectivity issues. We are investigating and updates will follow. 20:47 CEST: This issue has been resolved. Apologies for any inconvenience.

We will perform unscheduled patching of our firewall server on 21-Oct-2016 sometime between 0600 and 0700 CEST due to a recently discovered Linux security advisory. The downtime is estimated to be a few minutes and at most 15 minutes.

We are aware of an issue with our website, and an error “504 Gateway Time-out” is being displayed as a result. We are currently looking in to this. Update 10:58 CEST – This issue has now been resolved. Apologies for any inconvenience.