Runbox Service Status

Category: Service Status

  • [Resolved] Message Lists Empty

    We are currently investigating a problem that seems to be causing message lists to be empty for some customers. We will post an update here when we know more. Update: 07-Jun-2016 at 15:50 CEST: This issue has now been resolved. Apologies for any inconvenience.

  • Limited Availability: 05-Jun-2016

    Due to necessary infrastructure work being carried out by Teknograd AS in the data center we use, our services may have limited availability between the times below. Start:  05-Jun-2016  00:01 CEST End:   05-Jun-2016  06:00 CEST All email services could be affected, as well as web hosting that is based in Oslo, Norway. Web hosting on…

  • [Resolved] Mail Queue

    We currently have an outgoing mail queue, and some mail is waiting to be sent. Apologies for any inconvenience. Update: 01-Jun-2016 at 13:17 CEST: The outgoing mail queue issue has been resolved and mail is being delivered normally. Apologies for any inconvenience.

  • [Resolved] Connection Problems

    We are currently investigating some connections issues that are making our service inaccessible. Updates will be posted here as we know more. Update: 01-Jun-2016 at 10:22 CEST: It looks like a DDoS attack. We are putting in place mitigation strategies and expect the situation to improve soon. Update: 01-Jun-2016 at 10:50 CEST: We have put…

  • [Resolved] Connection Problems

    We are currently investigating some connection problems. It seems they may be related to a Distributed Denial of Service Attack. We will post further updates as they become available. Update 28-May-2016 19:09 CEST: A DDoS attack is confirmed and action has been taken to mitigate the effects. We will continue to monitor the situation. Update…

  • [Resolved] Incoming Delivery Delays

    We currently have some delays with delivery of incoming mail. We are looking in to this and will update this post when there is more news. Update 15-May-2016 21:16 CEST: This issue has been resolved and mail is now being delivered normally. Apologies for any inconvenience.

  • [Resolved] Payment Processing

    We are are aware that some customers are having problems paying with credit/debit cards. This is a problem with the payment processing company we use, and only seems to affect MasterCard payments. If you have an alternative Visa card you can use, please try that. Apologies for any inconvenience.

  • [Complete] Network Upgrades

    On Wednesday 13 April 2016 at 1730 CEST (Central European Summer Time) there will be a few minutes downtime where all services will be unavailable. During this time we will be upgrading our network in order to improve network security and availability. To see when this maintenance is in your local time zone, please see…

  • [Resolved] Connection Issues

    Earlier today some maintenance work unexpectedly caused some connection issues that affected some of our services. This has been resolved. Apologies for any inconvenience.

  • [Resolved] Connection Problems

    We are currently experiencing some connection problems. We believe it may be a Distributed Denial of Service Attack (DDoS). We will update this post as we know more. Update: 1055 CET: The attack seems to be over. We are keeping some of the mitigation fixes in place for the time being, but services should be…