Category: Service Status

We are currently experiencing an intermittent problem with access to the Files section of Runbox accounts. We are looking in to this and apologise for the inconvenience. Update 02-Mar-2017 13:31 CET: This issue has now been resolved. Apologies for the inconvenience.

We have launched the latest version of our webmail. If you experience problems with this, please clear your browser cache and try reloading the page. If you are using password management software plugins such as LastPass, please ensure you are using the latest version. Please download this from the providers website and not any “add-on…

19:33 CEST: We are aware of some connectivity issues. We are investigating and updates will follow. 20:47 CEST: This issue has been resolved. Apologies for any inconvenience.

We will perform unscheduled patching of our firewall server on 21-Oct-2016 sometime between 0600 and 0700 CEST due to a recently discovered Linux security advisory. The downtime is estimated to be a few minutes and at most 15 minutes.

We are aware of an issue with our website, and an error “504 Gateway Time-out” is being displayed as a result. We are currently looking in to this. Update 10:58 CEST – This issue has now been resolved. Apologies for any inconvenience.

We are currently investigating a problem that seems to be causing message lists to be empty for some customers. We will post an update here when we know more. Update: 07-Jun-2016 at 15:50 CEST: This issue has now been resolved. Apologies for any inconvenience.

Due to necessary infrastructure work being carried out by Teknograd AS in the data center we use, our services may have limited availability between the times below. Start:  05-Jun-2016  00:01 CEST End:   05-Jun-2016  06:00 CEST All email services could be affected, as well as web hosting that is based in Oslo, Norway. Web hosting on…

We currently have an outgoing mail queue, and some mail is waiting to be sent. Apologies for any inconvenience. Update: 01-Jun-2016 at 13:17 CEST: The outgoing mail queue issue has been resolved and mail is being delivered normally. Apologies for any inconvenience.

We are currently investigating some connections issues that are making our service inaccessible. Updates will be posted here as we know more. Update: 01-Jun-2016 at 10:22 CEST: It looks like a DDoS attack. We are putting in place mitigation strategies and expect the situation to improve soon. Update: 01-Jun-2016 at 10:50 CEST: We have put…

We are currently investigating some connection problems. It seems they may be related to a Distributed Denial of Service Attack. We will post further updates as they become available. Update 28-May-2016 19:09 CEST: A DDoS attack is confirmed and action has been taken to mitigate the effects. We will continue to monitor the situation. Update…