Category: Service Status

UPDATE 2023-02-11 23:20 CET (2023-02-11 5:20 PM EST) There appears to be some instability again in our services that is affecting some customers. We are looking in to this. UPDATE 2023-02-10 00:20 CET (2023-02-09 6:20 PM EST) After restarting authentication related services all user-facing services are running normally again. INCIDENT DETECTED 2023-02-09 23:30 CET (2023-02-09 […]

We are currently experiencing issues with one of our web hosting servers, host04.runbox.net, affecting websites set up on this server. We’re working to resolve the problem and expect access to be restored shortly.

We are currently experiencing access issues affecting all email service interfaces. Investigations indicate a brute-force attack against our servers and we are now working to mitigate these. UPDATE 26.11.2022 20:00 CET (2:00 PM EST): Services are now operating normally. UPDATE 26.11.2022 19:30 CET (1:30 PM EST): Improved defenses are deployed and we expect services to […]

We are currently experiencing email service access issues affecting mainly the Runbox webmail. The cause is related to the adjustments made to resolve IMAP/POP specific access issues (see separate issue) and we are currently working to stabilize operations. We apologize for any inconvenience caused and except the issues to be resolved shortly. UPDATE 24.11.2022 18:30 […]

We are currently experiencing intermittent IMAP and POP access issues and our system administrators are investigating the cause. We apologize for any inconvenience caused. UPDATE 24.11.2022 18:30 CET (12:30 PM EST): We have adjusted authentication database configurations to increase the capacity of the authentication service, and we expect this to help prevent further access issues […]

We are currently experiencing IMAP and POP access issues and are investigating what is causing these. We apologize for any inconvenience caused. UPDATE 18:45 CEST: We are restarting IMAP related services and expect access to be restored shortly. UPDATE 20:00 CEST: We are still investigating the issue which appears to be caused by excessive traffic. […]

We have had reports from customer in the Netherlands that they are unable to access our services unless they use a VPN. We’ve looked in to this and it looks like an issue either with an ISP in that region or our own ISP. We have raised this issue with our own ISP and will […]

Currently CalDAV and CardDAV services are unavailable. This also affects the web-based calendar and contacts features in Runbox 7 as they read data from those services. Sorry for any inconvenience caused. Update: An automatic update to the Apache web server software caused a problem with the services’ connection to the databases that store data for […]

We’re aware that pages beyond the front page of our website at https://runbox.com are currently unavailable. We’re looking in to what is causing this and will update this status post when we know more. Update: An automatic update to the Apache web server software caused a problem with the services’ connection to the databases that […]

Our customer support website at support.runbox.com is currently unavailable. We’re investigating why this is and will resolve the situation as soon as possible. Sorry for the inconvenience.