Category: Service Status

We are currently experiencing problems with the SSL certificate on our SMTP servers. Our system administrators are investigating the issue and we expect it to be resolved shortly. We apologize for the inconvenience caused and will keep you updated. UPDATE 00:45 CEST: The problem was caused by a failing automatic certificate renewal procedure and is […]

We are experiencing access issues on our email services, and our system administrators are investigating the problem. UPDATE 01:55 CEST: We are restarting a storage unit that is unresponsive. UPDATE 02:00 CEST: All services are restored and operating normally. UPDATE 21:45 CEST 10.07.2020: We are experiencing access issues again and are working to resolve the […]

https://support.runbox.com is being upgraded and will be unavailable while this work is carried out.  This work will take about 60 minutes to complete. You can still contact us via email at support@runbox.com for urgent issues and also on Twitter (@runbox).

Some customers are reporting that their email programs are intermittently asking for their username and password, or that they can’t set up their accounts in email programs. Note: If your email program asks you re-enter your username and password and you are confident that you have not made and changes to the email program or […]

We are currently experiencing problems that might mean your access to webmail, IMAP and POP services are slow or not possible at all. We are investigating this and will update this post as we know more. Sorry for any inconvenience. Update 2020-04-23 23:45 CEST: We are analyzing file system and network issues in order to […]

We are currently seeing a large mail queue on our incoming servers. This means you may not yet have received messages that have been sent to you recently. We are looking in to this. Sorry for the inconvenience. Update: 25-Apr-2020 10:06 CEST: The mail queue has been successfully processed and messages were delivered to accounts.

We’ ve been made aware of a general issue with the Internet provider Comcast Xfinity in the USA. This is causing problems for our customers who are experiencing very slow connections to our servers in Oslo, Norway. The Downdetector website shows this: https://downdetector.com/status/comcast-xfinity/map/ According to some reports this has been going on for some time […]

We are currently experiencing login problems to the Webmail service and are investigating what is causing these. We apologize for the inconvenience caused. UPDATE 01:30 CET: The problem has been resolved and was related to an external software module and its handling of the transition to Daylight Savings Time.

Earlier today we blocked an attack on our servers that was preventing IMAP, POP and web access. During this time you may not have been able to access your account via Webmail, IMAP or POP.

We are currently experiencing periods with IMAP access issues and are investigating what is causing these. We apologize for any inconvenience caused. Update 19-Feb-2020 23:00 CET: The slowness of IMAP services and email delivery seems related to a spam scanner related database that was not being pruned properly. This is now resolved and performance should […]