Category: Service Status

We are currently experiencing some authentication issues that are affecting some customers. We are looking in to this now. Apologies for the inconvenience. 12:12 CET: This issue has been resolved now. Apologies for the inconvenience. 16-Feb-2020: We believe this incident is related to some occasional IMAP issues we are having.

Due to an unforeseen software related issue, our network provider needs to perform a reload of one of the routers at our data center in order to restore full routing capacity. The maintenance window is 2020-02-09 from 03:00 to 05:00 CET (2020-02-08 from 9 PM to 11 PM EST). There may be up to 20 […]

We are currently experiencing IMAP slowness issues and are investigating what is causing this. We apologize for any inconvenience caused.

Some customers are currently experiencing a problem where they cannot search for messages or messages searches are incomplete. We are looking in to the cause of this and will update this post when we know more. Sorry for the inconvenience. UPDATE 06:00 AM CET: After restarting associated back-end services we believe this problem is resolved.

We are currently experiencing a problem where some customers can no longer access the Runbox 7 webmail app. We are looking in to the cause of this and will update this post when we know more. Sorry for the inconvenience. UPDATE 06:00 AM CET: After restarting associated back-end services we believe this problem is resolved.

We are currently experiencing some problems that may affect your access to our services. We are investigating this and will update this message when we know more. Update 14:45 CET: This issue has been resolved. There was an DDoS attack on a non-Runbox server at our provider and this caused more traffic than the uplink […]

We are currently experiencing connection issues to our services and are investigating the issue. We apologize for the inconvenience caused. UPDATE 13:00 CEST: The connection issues were power related and we are resuming operations now. UPDATE 14:13 CEST: A number of services have now been resumed, but we are still dealing with some issues with […]

Due to a server issue which requires restarting a physical hardware unit, there might be a short period (15-20 minutes) of service instability starting at midnight (0:00) CEST 2019-10-05. We apologize for the short notice and for any inconvenience caused.

We are currently experiencing connection issues over web and IMAP and are working to resolve them. We apologize for the inconvenience caused. UPDATE 05:14 CEST: We are rebooting a storage server and expect all operations to normalize shortly. UPDATE 05:19 CEST: All services are fully restored and running normally. UPDATE 07:50 CEST: We are again […]

We are currently experiencing connection problems on our web services and are investigating the issue. UPDATE 20:50 CEST: We have located the cause of this problem and are working to resolve it. UPDATE 21:00 CEST: This problem is now resolved and connectivity is restored. We apologize for any inconvenience caused.