Author: Runbox Support

We are currently experiencing problems with the SSL certificate on our SMTP servers. Our system administrators are investigating the issue and we expect it to be resolved shortly. We apologize for the inconvenience caused and will keep you updated. UPDATE 00:45 CEST: The problem was caused by a failing automatic certificate renewal procedure and is…

We are experiencing access issues on our email services, and our system administrators are investigating the problem. UPDATE 01:55 CEST: We are restarting a storage unit that is unresponsive. UPDATE 02:00 CEST: All services are restored and operating normally. UPDATE 21:45 CEST 10.07.2020: We are experiencing access issues again and are working to resolve the…

We are currently experiencing login problems to the Webmail service and are investigating what is causing these. We apologize for the inconvenience caused. UPDATE 01:30 CET: The problem has been resolved and was related to an external software module and its handling of the transition to Daylight Savings Time.

Due to an unforeseen software related issue, our network provider needs to perform a reload of one of the routers at our data center in order to restore full routing capacity. The maintenance window is 2020-02-09 from 03:00 to 05:00 CET (2020-02-08 from 9 PM to 11 PM EST). There may be up to 20…

We are currently experiencing connection issues to our services and are investigating the issue. We apologize for the inconvenience caused. UPDATE 13:00 CEST: The connection issues were power related and we are resuming operations now. UPDATE 14:13 CEST: A number of services have now been resumed, but we are still dealing with some issues with…

Due to a server issue which requires restarting a physical hardware unit, there might be a short period (15-20 minutes) of service instability starting at midnight (0:00) CEST 2019-10-05. We apologize for the short notice and for any inconvenience caused.

We are currently experiencing connection issues over web and IMAP and are working to resolve them. We apologize for the inconvenience caused. UPDATE 05:14 CEST: We are rebooting a storage server and expect all operations to normalize shortly. UPDATE 05:19 CEST: All services are fully restored and running normally. UPDATE 07:50 CEST: We are again…

We are currently experiencing connection problems on our web services and are investigating the issue. UPDATE 20:50 CEST: We have located the cause of this problem and are working to resolve it. UPDATE 21:00 CEST: This problem is now resolved and connectivity is restored. We apologize for any inconvenience caused.

We are currently experiencing issues with a storage server causing email messages to be inaccessible for some users. Our engineers are working on the issue and we expect it to be resolved shortly. UPDATE 2019-04-04 08:41 CET: This issue is now resolved and we’re monitoring the situation.

We are aware that some customers are having problems accessing IMAP and POP services. We are currently looking in to this and will update this status post when we know more. Sorry for the inconvenience. Update 11:37 CET: We believe this issue has now been resolved. Apologies again for the inconvenience.