Author: Runbox Support

Some customers are experiencing problems with IMAP/POP access and we are investigating this. We will update this post when we know more. Sorry for the inconvenience this is causing. UPDATE 12:15 CET: We are continuing investigations and restarting various services in order to fully restore access and stabilize the situation. UPDATE 07.02.2022 18:30 CET: The…

We are continuing to see a number of customers who have IMAP/POP access issues. We’re looking in to this further to see what is causing this. Sorry for any inconvenience. UPDATE 17:45 CET: After restarting services on additional Dovecot servers this issue should be resolved.

As a result of some changes we made to our network (following the DDoS attacks) we are seeing some outgoing delivery delays to certain email providers. Most notably these are Yahoo, Outlook and Microsoft 365/Office 365. It appears that because our outgoing mail server now has a different IP address they are deferring delivery of…

We are currently experiencing some problems with our service that may be due to a DDoS attack. We are investigating and will post an update here when we know more. Update 22-Oct-2021 18:10 CEST – The confirmed DDoS attack has meant that some of our services are currently unavailable. We are continuing to monitor the…

Following the changes made by the Let’s Encrypt organization to their SSL/TLS certificates some users have reported problems with their email programs when connecting to Runbox’ email servers (see https://letsencrypt.org/docs/dst-root-ca-x3-expiration-september-2021/). Therefore we are now replacing the Let’s Encrypt certificates for mail.runbox.com and related subdomains for IMAP, POP, and SMTP services to certificates issues by the Norwegian SSL…

One of our IMAP/POP servers is currently experiencing some problems and this is causing access issues for a number of customers. We will continue to look in to this further and apologise for the inconvenience. Update 14:56 CEST: This issue has now been resolved. Apologies again for any inconvenience caused.

In the last hour there has been service issues that have affected the majority of Runbox services. We’re looking in to the detail of what caused this and will post an update later. Sorry about the inconvenience caused. Updated 24-Sep-2021 10:17 CEST: It has been confirmed that the outage was caused by a DDoS attack…

We are trialling more use of NodePing which is a service that automatically and independently monitors access to our services and reports them via a page hosted on their servers. You can access that page at the link below. NodePing Detailed Service Status Page

At around 19:10 CET there was a brief period during which there was a DNS issue that caused our services to be unreachable.  We apologise for this interruption to our services.

We will be carrying out a database upgrade to improve the performance of our SabreDAV servers which run our CalDAV and CardDAV services. This will result in about 30 minutes of downtime starting at 15:30 CET today (27-Jan-2021). We apologise for any inconvenience caused. 15:55 CET – This work has now been completed.