Author: Runbox Support

We have had reports of some incoming messages being delayed. We are investigating if this is a Runbox issue or elsewhere. UPDATE 22:45 CEST: This issue is now resolved. The underlying cause is related to spam scanning, and we are working to improve the performance of our spam filtering systems to prevent this from happening…

We have had reports of some incoming messages being delayed. We are investigating if this is a Runbox issue or elsewhere. The queues on the incoming mail servers have now been resolved. Sorry for any inconvenience.

There is currently a problem with one of our IMAP/POP servers and customers may be affected by this. The problem could show as either a failure to connect to the server, or your email program continually asking you to enter your username and password and claiming they are wrong. We are looking in to this…

We are aware that some customers are not able to access their accounts via IMAP. It appears that authentication via one of our servers is not working as expected. We’re looking in to this and will update this page when we know more. Apologies for the inconvenience. Update 13-Sep-2020 10:42 CEST – This issue has…

We are aware of a problem preventing customers from logging in and/or being unable to access their messages when they appear to be logged in. We are looking in to this now. You should still be able to access your messages from https://runbox.com/mail in the meantime. Apologies for the inconvenience. Update 08-Sep-2020 14:11 CEST –…

We are seeing some problems with IMAP connections to one of our servers. We are looking in to this at the moment. Sorry for the inconvenience . Update 11:11 CEST – This issue has now been resolved and was down to a problem with an individual IMAP/POP server. Most customers were unaffected by this issue.…

https://support.runbox.com is being upgraded and will be unavailable while this work is carried out.  This work will take about 60 minutes to complete. You can still contact us via email at support@runbox.com for urgent issues and also on Twitter (@runbox).

Some customers are reporting that their email programs are intermittently asking for their username and password, or that they can’t set up their accounts in email programs. Note: If your email program asks you re-enter your username and password and you are confident that you have not made and changes to the email program or…

We are currently experiencing problems that might mean your access to webmail, IMAP and POP services are slow or not possible at all. We are investigating this and will update this post as we know more. Sorry for any inconvenience. Update 2020-04-23 23:45 CEST: We are analyzing file system and network issues in order to…

We are currently seeing a large mail queue on our incoming servers. This means you may not yet have received messages that have been sent to you recently. We are looking in to this. Sorry for the inconvenience. Update: 25-Apr-2020 10:06 CEST: The mail queue has been successfully processed and messages were delivered to accounts.